If you have been given an outpatient appointment at the hospitals and are unable to attend for whatever reason you can use the form below.
It is really important that you let us know of any changes as soon as possible. This means we can offer the original appointment to another patient.
Please complete the form below with your contact details and as much information as possible. You can find most of the information we need on your appointment letter.
If you have any problems using this form, please call the number on your appointment letter and we will do our best to help you. You will receive a response from us so you know it has been received and actioned.
If you wish to change the date and time of your appointment you, you can click the re-book option and state any dates that are not suitable for you, or you can contact us using the number on your appointment letter.
The General Data Protection Regulation (GDPR) came into force on 25th May 2018. GDPR is designed to strengthen data protection law across the EU and will be effective in the UK regardless of the UK’s exit from the EU.
There are many similarities between previous data protection legislation and the new UK Data Protection Act and GDPR, but there will also be a number of changes including new responsibilities placed upon data controllers and processors, increased regulatory powers and new rights for data subjects. The General Data Protection Regulation provides a legal basis for the processing of general personal data and special category data under articles 6 and 9 respectively for healthcare provision.
An overview of GDPR can be found here
Information regarding your rights can be found here
We aim to provide you with the highest quality care. To do this we must keep records about you and the care we provide for you. The General Data Protection Regulation provides a legal basis to process both personal and sensitive data for the provision of health care.
Health Records are held on paper and electronically and we have a legal duty to keep these confidential.
Information collected about you to deliver your health care is also used to assist with:
The Trust’s privacy notice which explains how we use your data can be accessed here
The Trust's most recent Data Security and Protection Toolkit Assurance report is available here
A list of Data Protection Impact Assessments is available here
COVID-19 and your information - Supplementary privacy note on COVID-19 for Patients/Service Users - view here.
Details of the national data opt-out programme that people can use to opt out of their confidential patient information being used for reasons other than their care and treatment are available here
You can also find out more about how patient information is used at:
https://www.hra.nhs.uk/information-about-patients/(which covers health and care research); and
https://understandingpatientdata.org.uk/what-you-need-know(which covers how and why patient information is used, the safeguards and how decisions are made)
If you require advice about accessing your personal information the Trust’s Medico-Legal team can be contacted on access to your information the Trust’s Medico-Legal team at: whh.medico.legal@nhs.net
The subject access form that we ask you to complete in order to gain access to your records can be accessed here
If you have any further queries on the uses of your information please speak to one of the following:
Should you wish to complain about the use of your information please contact our complaints team using the PALS information above.
If you remain unsatisfied with the outcome of your enquiry you can write to:
The Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF or telephone them on 01625 545700.
