If you have been given an outpatient appointment at the hospitals and are unable to attend for whatever reason you can use the form below.
It is really important that you let us know of any changes as soon as possible. This means we can offer the original appointment to another patient.
Please complete the form below with your contact details and as much information as possible. You can find most of the information we need on your appointment letter.
If you have any problems using this form, please call the number on your appointment letter and we will do our best to help you. You will receive a response from us so you know it has been received and actioned.
If you wish to change the date and time of your appointment you, you can click the re-book option and state any dates that are not suitable for you, or you can contact us using the number on your appointment letter.
The purpose of the Freedom of Information Act 2000 is to promote greater openness by public authorities.
Under Section 19 of the Freedom of Information Act 2000, Warrington and Halton Hospitals NHS Foundation Trust has a legal duty to adopt and maintain a Publication Scheme for the publication of trust information.
This FOI publication scheme is the Information Commissioner's Office approved model scheme and is a guide to the information routinely published by Warrington and Halton Hospitals NHS Foundation Trust. It is a description of the information about the trust that is made publicly available. The trust will review the FOI publication Scheme at regular intervals.
The Publication Scheme helps individuals to find information which the trust publishes. The Freedom of Information Act does not change NHS patients right to confidentiality in accordance with The Data Protection Act 1998, The Human Rights Act 1998 and under the Common Law Duty of Confidentiality
Freedom of information requests can be made by email at WHH.FOI@nhs.net or by mail at FOI, Executive Offices, Kendrick Wing, Warrington Hospital, Lovely Lane, WA5 1QG.
The trust’s obligation to publish information excludes information which can be legitimately withheld under the exemptions contained within the Freedom of Information Act 2000.
The information in the scheme is divided into broad categories as follows (the links take you to the most appropriate section of the website):
• Who we are and what we do
• What we spend and how we spend it
• What our priorities are and how we are doing
• How we make decisions
• Our policies and procedures
• Lists and registers
• The services we offer
Where possible access to information will be offered via this website. Some information may only be available as a hard copy or in another media form. The information is free except where indicated.
The classes of information will not generally include:
Generally the trust will charge only for hard copies or copying onto a different media. Information on the web site is available free, but for other information there may be a charge if more than 2.5 days are spent in supporting a request for information. We will contact you if your request is likely to exceed that time period.
Current photocopying costs are 25p per copy and postage at cost. If a charge is to be made, confirmation of the payment due will be given before the information is provided. Payment may be requested prior to provision of the information.
Information from the trust’s website is free. Internet service provider charges and personal printing costs will have to be met by the individual requesting information. Individuals without Internet access can be supplied with a printout from the website to be supplied by post. Requests for multiple printouts, or for archived copies of documents which are no longer accessible or available on the web, will attract a charge for, photocopy and postage. The trust will advise on charges that will have to be paid in advance. The trust does not provide printouts of other organisation’s websites or documents.
Information falling into the classes will be retained in line with the schedules contained within Records Management: NHS Code of Practice.