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Feedback, advice, concerns and complaints

How to say thank you, make a comment on your care and how we can investigate a complaint

We would like to hear your views on the service that we provide.

This section tells you more about how you can give us your feedback on your experience. It also explains how to make a formal complaint about your care if we cannot resolve an issue.

Being open at Warrington and Halton Hospitals

At Warrington and Halton Hospitals, we have a policy on being open. All our staff will be open with you about your care. We will:

  • give you full information

  • answer questions honestly and fully
  • be open if things go wrong or if you have any concerns.

The policy is about being open in every communication with patients and relatives. You should feel free to ask questions or raise any concerns about your care. We will give open, honest answers. If things go wrong, we will be open with you.

On the rare occasions that errors occur, we will be open with you about it and do what we can to learn from them. We will give you the chance to ask questions and raise concerns in writing or at face-to-face meetings. We also welcome and learn from any compliments or good things you want to tell us about and share these as best practice across our wards and departments.