Feedback, advice, concerns and complaints

How to say thank you, make a comment on your care and how we can investigate a complaint
Change my appointment

Appointment Form

If you have been given an outpatient appointment at the hospitals and are unable to attend for whatever reason you can use the form below.

It is really important that you let us know of any changes as soon as possible. This means we can offer the original appointment to another patient.

Please complete the form below with your contact details and as much information as possible. You can find most of the information we need on your appointment letter.

If you have any problems using this form, please call the number on your appointment letter and we will do our best to help you. You will receive a response from us so you know it has been received and actioned.

If you wish to change the date and time of your appointment you, you can click the re-book option and state any dates that are not suitable for you, or you can contact us using the number on your appointment letter.

We would like to hear your views on the service that we provide.

This section tells you more about how you can give us your feedback on your experience. It also explains how to make a formal complaint about your care if we cannot resolve an issue.

Being open at Warrington and Halton Hospitals

At Warrington and Halton Hospitals, we have a policy on being open. All our staff will be open with you about your care. We will:

  • give you full information
  • answer questions honestly and fully
  • be open if things go wrong or if you have any concerns.

The policy is about being open in every communication with patients and relatives. You should feel free to ask questions or raise any concerns about your care. We will give open, honest answers. If things go wrong, we will be open with you.

On the rare occasions that errors occur, we will be open with you about it and do what we can to learn from them. We will give you the chance to ask questions and raise concerns in writing or at face-to-face meetings. We also welcome and learn from any compliments or good things you want to tell us about and share these as best practice across our wards and departments.