Macmillan Delamere Support and Information Centre

The Macmillan Delamere Support and Information Service at Halton General Hospital provides a confidential, drop-in service for anyone affected by cancer.
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Appointment Form

If you have been given an outpatient appointment at the hospitals and are unable to attend for whatever reason you can use the form below.

It is really important that you let us know of any changes as soon as possible. This means we can offer the original appointment to another patient.

Please complete the form below with your contact details and as much information as possible. You can find most of the information we need on your appointment letter.

If you have any problems using this form, please call the number on your appointment letter and we will do our best to help you. You will receive a response from us so you know it has been received and actioned.

If you wish to change the date and time of your appointment you, you can click the re-book option and state any dates that are not suitable for you, or you can contact us using the number on your appointment letter.

With the recent restrictions in place regarding coronavirus, the centre is currently not able to offer our usual drop-in service.  In the interim, we are still able to provide telephone support for information services, counselling and emotional support, welfare rights advice and lymphoedema support.   

Limited face to face support will be available by prior appointment only, with Covid-19 screening on arrival, to ensure the safety of our staff and service users.  A telephone counselling service is available by prior appointment to provide emotional and psychological support.

The lymphoedema service will continue to see patients strictly by prior appointment only, with appropriate safety measures in place.  
 

Support Available

When you’re affected by cancer, having the right kind of support and information, at the right time, is essential.

The Macmillan Delamere Support and Information Service at Halton General Hospital provides a confidential, drop-in service for anyone affected by cancer.

This includes people who:

  • Require information about cancer
  • Have been diagnosed with cancer
  • Have survived cancer
  • Are living with the consequences of a cancer diagnosis
  • Are looking to reduce the risks of cancer
  • Are a carer, relative, or friend of someone with cancer
  • Are healthcare professionals
  • Require emotional support
Our Services

Our service is currently able to offer the following support to anyone affected by a cancer diagnosis.


Information Services & Emotional Support
If you have been affected by a cancer diagnosis and require information or support, please contact us. We are able to provide information and literature supplied by Macmillan to provide more understanding, guidance, and support.  Signposting to other services including wig fitting, support groups and patient courses is also available.


Face to Face & Telephone Counselling
A cancer diagnosis can be a very difficult time for both patients and their families and can result in additional stress, tension and anxiety.  Talking through issues with a trained counsellor can help support patients and their families throughout diagnosis, surgery or treatment.  

Face to face and telephone counselling appointments are available throughout the week including evenings.  If you feel you would benefit from some emotional support, please contact our Emotional & Psychological coordinator on 01928 753502.


Lymphoedema Service
The service is available for those affected with secondary lymphoedema as a result of treatment for cancer.  Treatments available include MLD (Manual Lymphatic Drainage), Compression Therapy & Kinesiology Taping. 
Those affected by lymphoedema following a cancer diagnosis, can access lymphoedema support, advice and therapy through referral from your GP, Consultant or Specialist Nurse.  Please contact our Lymphoedema Therapist for further information on 01928 753115.


Welfare Rights Advice
If you live in the Halton area and are affected by a cancer diagnosis and have been impacted financially, you can access Welfare Rights advice by contacting our Macmillan Welfare Rights Adviser on 0151 511 8214.


Complementary Therapy
Complementary therapies are available in the centre to help patients and families cope with some of the stresses caused by a cancer diagnosis.  Our therapists are qualified to work in oncology and can offer daily holistic therapies including Aromatherapy, Massage, Reflexology and Reiki.  In addition, some beauty treatments including Facials, Manicures and Pedicures are available to patients only.  

All appointments can be booked by telephoning 01928 753502 or calling into the Macmillan Delamere Office. 
 

Our facilities

The Macmillan Delamere Unit at Halton General Hospital reopened in 2013 with a fantastic new look following a £1 million redesign and refurbishment.

The refurbishment has seen the centre completely redesigned. There are new counselling and complementary therapy rooms, a garden area and completely new look information centre. The aim is to create a relaxed atmosphere for people using the service.

The service provides the opportunity to discuss treatments, side effects and other cancer related issues with access to a private room where you can talk to someone in confidence about your concerns.

Services include:

  • Complementary therapies
  • Counselling
  • Welfare rights and benefits advice
  • Literature on all aspects of living with cancer
  • Information and support over the phone for those not able to access the service in person.
Who's in the team?

The Macmillan Delamere Support & Information Service is run by experienced Macmillan professionals which include:

  • Macmillan Support & Information Manager
  • Macmillan Support & Information Assistant
  • Emotional & Psychological Support Coordinator
  • Lymphoedema Therapist 
  • Lymphoedema Assistant 
  • Macmillan Welfare Rights Adviser

The service is also supported by a team of specially trained volunteers who provide support and information, refreshments, complementary therapy and counselling.  
 

Other Information & Downloads

You can download a wide range of leaflets directly from the Macmillan web site. They provide high quality, up-to-date cancer information for cancer patients, their families and carers. All of their information is written and reviewed by specialists. 

The Macmillan website link will direct you to information about different conditions and treatments that are available.

Referral information

You can drop in to the centre which is located next to the main entrance at Halton General Hospital.

You can also call us to make an enquiry.

Main Contact Information

The Macmillan Delamere Support and Information Service 
Halton General Hospital 
Hospital Way
Runcorn 
Cheshire 
WA7 2DA

Telephone:
01928 753502 (with 24 hour answer service

Contact Numbers

Macmillan Support & Information Services Manager
Tel – 01928 753501

Macmillan Information Services & Psychological Support Coordinator
Tel – 01928 753502

Lymphoedema Therapist
Lymphoedema Therapy Assistant
Tel – 01928 753115

Macmillan Welfare Rights Adviser (Halton)
Tel – 0151 511 8214 

Macmillan Welfare Rights Adviser (Warrington)
Tel - 01925 843730 or 01925 246970 
Email - macmillan@warrington.cabnet.org.uk 
 

Patient Courses & Classes

Goddess Class (Monthly)
The Goddess Class provides support and advice from centre staff and a qualified wig fitter to a small group of patients about to embark on their chemotherapy journey, helping to improve self esteem and confidence.  Focusing on the visible side effects of cancer treatment such as loss of hair, eyebrows and eyelashes, damage to nails and help with skincare.  The class provides a fun practical make up session too!

Starting Over Course 
This 4 week course consists of one day per week (usually Mondays) for a 4 week duration.  The course is aimed at giving ongoing support to any patient who is struggling with life after their discharge from treatment.  The course provides support from a qualified Life Coach.  Relaxation, nutrition, and welfare rights advice sessions are also included in the course.

Pink Ribbon Pilates Class (Monday evenings)
A gentle exercise programme specifically designed for those affected by breast cancer surgery.  It will stretch and strengthen muscles in the shoulder, chest, back and abdominals to help regain mobility and improve quality of life.

Monthly Meditation
A monthly group meditation is available as a drop in service on the third Tuesday of the month at 1pm in the Macmillan Delamere Centre (Meeting Room).  Meditation can reduce stress, anxiety and help improve sleep.


Please contact the Macmillan Delamere Centre on 01928 753502 for more information or to book your place on any of the courses or classes available.
 

Contact us

Opening times

Monday - 10am - 4pm

Tuesday - 10am - 4pm

Wednesday - 10am - 4pm

Thursday - 10am - 4pm

Friday - 10am - 4pm

The Nightingale Building (formerly known as Halton Hospital)