If you have been given an outpatient appointment at the hospitals and are unable to attend for whatever reason you can use the form below.
It is really important that you let us know of any changes as soon as possible. This means we can offer the original appointment to another patient.
Please complete the form below with your contact details and as much information as possible. You can find most of the information we need on your appointment letter.
If you have any problems using this form, please call the number on your appointment letter and we will do our best to help you. You will receive a response from us so you know it has been received and actioned.
If you wish to change the date and time of your appointment you, you can click the re-book option and state any dates that are not suitable for you, or you can contact us using the number on your appointment letter.
There are many standards - which are set nationally, regionally, locally and internally – that help you to assess that we provide the best possible care and experience for our patients.
On this page we provide information and links to the latest ratings and reports about our hospitals. Where possible we provide external web links to the reports produced by other organisations about us.
The Care Quality Commission (CQC) is the body responsible for checking that all hospitals in England and Wales meet national standards.
The CQC also perform hospital inspections that check standards and that we are treating patients with respect, involving patients in their care, caring for people safely and protecting them from harm. Inspections also look at staffing. These inspections can be unannounced inspections where the trust has no notice of the CQC visiting or themed inspections looking at particular areas.
All trusts also now receive a comprehensive CQC inspection of services where a team of inspectors come for a longer period of time and look at all services across a hospital trust.
Our comprehensive inspection took place in March 2017 and the results were published in November 2017.
The inspectors spent five full days in the trust's hospitals followed by unannounced follow up visits to areas in March 2017. As part of this inspection, patients and the public were invited to give their feedback and views on the care and services that we provide.
The CQC rated Halton Hospital as requires improvement and Warrington Hospital as requires improvement. They rated caring in the trust as good across the board in all of its services.
The CQC’s Chief Inspector of Hospitals provided this summary in the Quality Report:
We carried out an announced inspection of Warrington Hospital and Halton General Hospital between the 7 and 10 of March. In addition, we carried out an unannounced inspection between 3pm and 9pm on the 23 March 2017. This inspection was to follow up on the findings of our previous inspections in January and February 2015, when we rated the trust as requires improvement overall. We also looked at the governance and risk management support for all of the core services we inspected.
At this inspection we inspected the following services at Warrington Hospital:
At this inspection we inspected the following services at Halton General Hospital:
As part of this inspection, CQC piloted an enhanced methodology relating to the assessment of mental health care delivered in acute hospitals; the evidence gathered using the additional questions, tested as part of this pilot, has not contributed to our aggregation of judgements for any rating within this inspection process. Whilst the evidence is not contributing to the ratings, we have reported on our findings in the report.
We rated Warrington Hospital as requires improvement overall with Medicine [including older people’s care] Critical Care, Outpatient and Diagnostic services and Maternity and Gynaecology Services as requires improvement. We rated Surgery, End of Life Services and Services for Children and Young People as good.
We rated Halton General Hospital as Requires Improvement overall, with Medicine [including older people’s care] and Outpatient and Diagnostic Services as Requires Improvement and Urgent Care Services and Surgery as Good.
We rated Warrington and Halton NHS Foundation Trust as Requires improvement. There had been progress since our previous inspection with improvements noted in urgent and emergency care, maternity, outpatients and diagnostics and critical care. However, the Trust continues to require improvement.
We saw some areas of outstanding practice including:
However, there were also areas of poor practice where the trust needs to make improvements.
Importantly, the trust must:
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