If you have been given an outpatient appointment at the hospitals and are unable to attend for whatever reason you can use the form below.
It is really important that you let us know of any changes as soon as possible. This means we can offer the original appointment to another patient.
Please complete the form below with your contact details and as much information as possible. You can find most of the information we need on your appointment letter.
If you have any problems using this form, please call the number on your appointment letter and we will do our best to help you. You will receive a response from us so you know it has been received and actioned.
If you wish to change the date and time of your appointment you, you can click the re-book option and state any dates that are not suitable for you, or you can contact us using the number on your appointment letter.
As an NHS Foundation Trust we have a Council of Governors made up of elected public and staff governors and partner governors who represent local organisations who we work with.
The Council of Governors helps hold the trust to account to local people. They are involved in formulating strategy, monitoring performance and engaging with the public.
The Council of Governors helps shape and endorse the future strategy of the Trust and provides a critical link between the Hospital Trust and the people it serves within Warrington, Halton and other local areas - ensuring that local people input into decisions and plans for the hospitals.
Our Council of Governors is made up of the following representatives:
The Council of Governors meets formally six times a year in public and anyone can attend to listen to the meeting. The meeting is Chaired by the Trust Chairman. At the meeting, the Governors receive the latest performance information and have the chance to analyse it and raise questions. The formal Public Council of Governors meeting programme is a small part of the Governors’ work in the Trust.
Governors have a number of Committees which they Chair and sit on which allows them to bring information and views to the main Council meeting. These Committees focus on a number of areas including quality in care, finance and communications and membership. Other agenda items include updates from those Committees.
Governors also help us to formulate our annual strategic plan. They hold workshops and survey their members to ensure the plan is in line with public expectation.
They also carry our unannounced ward inspection across the Hospital where they monitor standards of our care and talk to patients and staff.
Governors are required to comply with the Trust's Standards of Business Conduct and to declare interests that are relevant to the Council. All Governors should declare such interests on appointment and on any subsequent occasion that a conflict arises. Details of the Register of Interests are reviewed annually. To request a copy of the latest Register of Interests for the Council of Governors please contact WHH.email@example.com
If you want to contact your Governor please email WHH.firstname.lastname@example.org with your query or with a request for them to contact you and tell us the area you live in. You can also call us on 01925 66 2139.
Our Governors are happy to come and present, meet or liaise with any community organisation. Please contact us to arrange a meeting.
There are 16 Public Governors representing Halton, Warrington and the areas to the north and south. Each governor is from - and is elected by - the Membership who lives in their Constituency.
Daresbury, Windmill Hill, Norton North, Castlefields - Alison Kinross
Beechwood, Mersey, Heath, Grange – Linda Mills
Norton South, Halton Brook, Halton Lea - David Marshall
Appleton, Farnworth, Hough Green, Halton View, Birchfield - Colin McKenzie
Broadheath, Ditton, Hale, Kingsway, Riverside – Currently Vacant
Lymm, Grappenhall and Thelwall- Janice Howe
Appleton, Stockton Heath, Hatton, Stretton and Walton – Sue Fitzpatrick
Culcheth, Glazebury and Croft, Poulton North- Keith Bland
Penketh and Cuerdley, Great Sankey North, Great Sankey South - Paul Bradshaw
Latchford East, Latchford West, Poulton South – Erin Dawber
Bewsey and Whitecross, Fairfield and Howley – Susan Hoolachan
Poplars and Hulme, Orford - Colin Jenkins
Birchwood, Rixton and Woolston - Anne M Robinson
Burtonwood and Winwick, Whittle Hall, Westbrook - Norman Holding
Rest of England – (1) Kevin Keith (2) Currently vacant
There are five Staff Governors, elected by hospital staff and representing the five main staff groups at the hospitals.
Working alongside our elected Public and Staff Governors will be five Stakeholder Governors. These governors are nominated by organisations or sectors that we work closely with. They include the local Borough Councils, local commercial and voluntary sectors.
Warrington Borough Council - Councillor Rebecca Knowles
Halton Borough Council - Councillor Peter Lloyd Jones
University of Chester - Currently vacant
Warrington + Vale Royal College – Nichola Newton
These biographies give you some further detail on your Public Governors at Warrington and Halton Hospitals NHS Foundation Trust.
I am passionate about delivery of NHS services, can see where improvements are needed. By embracing change, improvements are possible. Having been re-elected for a second term I am now looking forward to representing my community and continuing to improve patient experience.
After working in Finance/Payroll Management, now in early retirement, I have two daughters. Active within our Local Community, fundraising for WHH Charity and Myeloma UK. I have personal first-hand experience of many departments within our local and North-West hospitals. My husband lives with and is treated for Blood cancer, Myeloma. First elected in June 2015, I:
• Facilitated two Myeloma UK Awareness Days at Warrington. Delivering early diagnosis information for Doctors and patients.
• Sourced a Local Garden Centre Sponsor to replant the ‘Forget Me Not’ Ward Garden for patients
with Dementia, their families and carers to enjoy the outside space in Spring/ Summer 2017.
• Attended the ‘What Matters to You’ Cafés in gathering patient’s views on the Hospital
and their vision for Healthcare in the future.
• Participate in monthly Ward visits raising awareness of the ‘Patient Experience’ to Trust Management.
• Represent Governors at Charitable Funds Committee.
• Attend many Governor and Trust meetings.
Recognising restraints upon resources it is important to engage, challenge and seek
reassurance for decisions made to deliver High Quality, Safe Healthcare our Patients and Staff
deserve. Being a Governor is most rewarding.
Term of office – until 30 November 2021
I am passionate about our NHS but appreciate at time there are failings I'd love to help improve our system. I have been in Nursing since leaving college age 18. I have worked in the NHS as a Nurse and as an Occupational Health Advisor to seven hospitals and Cheshire Ambulance service. I have been running my own Consultancy for the past 20 years, advising both the NHS and many industries on the effects of health on work and work on health, ensuring that employees remain in work healthy.
Term of office - until 30 November 2021
I am passionate about the NHS. I believe there is always room for improvement.
I have managed international businesses and been involved in trade union activities. I have a broad range of skills and abilities with great common sense, determination and excellent problem solving skills.
Term of office – until 30 November 2022
Public 4: Appleton, Farnworth, Hough Green, Halton View, Birchfield
Colin is a Trustee of Halton Haven Hospice. He is a former Governor of Wade Deacon High School and was also a school appeals panel member in Halton. Colin is a Fellow of the Chartered Management Institute and a member of Association for Project Management. He has experience in managerial, financial and commercial knowledge.
Having As an enthusiastic committed individual, I would use my personal and professional experience to help move the Trust towards Outstanding.
Since retiring, I have joined WHH Volunteers, currently as a simulated patient in the Clinical Education team. I enjoy this work, as it recognises the importance of eliminating system or human errors, but I also wanted to become more involved in the wider aspects of the Trust and its future development, as a Public Governor. My family and I have been lifelong WHH service users, including the birth of my daughter, numerous inpatient and outpatient visits, through long term illness and the death of my Father. I am proud of our NHS and my local hospital and started my career working in WHH Pathology Service. I have held many key roles at United Utilities including improving customer service, reducing complaints, billing improvements, employee suggestion schemes and strategic and investment planning. I now use my organisational and problem solving skills also volunteering as a Public Footpath Inspector and as part of the Lymm Festival Team. I want to use my personal and professional experience to help deliver improvements as well as planning and shaping the future healthcare provision to be responsive to the specific needs of our community. I am particularly interested in preventative healthcare, screening and promotion, making it as easy as possible for all the community to access these services.
Sue Fitzpatrick, Cbiol MRSB, CSci Hon FICE
I have lived in Appleton, Warrington for more than 20 years. I am semi‐re I have lived in Appleton,
having spent many years auditing hospitals and primary care facilities throughout Europe. My focus has always been on adherence to legislation and meeting regulatory requirements. As a former Director of The Institute of Clinical Research I understand the importance of governance and standards in clinical practice. Currently I teach Good Clinical Practice in the NHS, universities and pharmaceutical companies throughout the UK. I have experience of various committees and have worked with regulatory bodies, organisations and partnering organisations within the NHS. In my spare time I sit on a Health Research Ethics Committee where I have reviewed research and innovation in NHS service provision. In addition, I have authored many articles and books on clinical
research, career development and risk based monitoring topics and co‐authored The Oxford Handbook on Clinical and Healthcare Research published by the Oxford University Press. Outside work I am a member of a church and village choir. I bring enthusiasm and energy as well as my background and knowledge to help the hospital and trust to engage and listen to patients. I would like to identify the issues that matter and I hope to be able to effect change to aid the patients’ experience and enable best practice in our hospital.
Term of office – until 30 November 2023
I care deeply about the NHS. Over the last 18 months, I have been caring for my elderly parents, one of whom is a palliative patient, the other with a chronic heart condition – so I have frequented Warrington Hospital on many, many occasions and have seen, first hand, the great work that goes on. I want to support the work of the hospital and be a critical friend, to help to ensure that the services the hospital provides continue to improve for patients but also for their family members who care for them, and not forgetting the fabulous staff who work so diligently. I genuinely want to give something back to society. I am a qualified primary school teacher and now work in local government as an education advisor so I have a good knowledge of how the public sector works. I have been a governor of a local school, as well as a governor in three other schools in the Merseyside region. I care about people - people who access public services and people who work in the public sector.
Term of office - until 30th November 2020
Keith Bland MBE
Keith is a retired mechanical engineer and has been a former Cheshire County Councillor for 13 years where he served, amongst many other committees, Chairman of Social Services so he knows the problems that are encountered between Councils and the NHS. He was made an Honorary Alderman in 1974.
Keith also served on Warrington Borough Council for 14 years and during that time was Deputy Leader of the Council from 2006 -2011. He was also made an Honorary Alderman in 2012.
Keith been and still is a local Parish Councillor for over 39 years and is actively involved in the villages of Culcheth, Glazebury & Croft, being a governor of Culcheth Primary School, Chairman of the Culcheth Centre, Chairman of Culcheth Education Foundation Trust and a member of the Friends of the Culcheth Library, as well as being a Public Governor for the NHS Warrington & Halton Hospitals Foundation Trust.
In my spare time my wife and I run a Luncheon Club for the over 60’s every Tuesday.
In 2011 I received my MBE for services to the Community in Cheshire & Warrington.
Term of Office - until December 2022
I am passionate about patient care and want to help shape the future of the Trust to deliver improvements.
As a green belt lean six-sigma trained business analyst with a background in change management, I am a strong communicator who is able to identify opportunities for change and challenge the status-quo. I am an excellent listener who is able to appropriately question in order to reach the underlying root cause of problems; once understood, I am able to work as part of a team and recommend prioritised alternative ideas as potential improvements.
I have had many personal dealings with the Hospital over the years, with varying degrees of patient care, as many of us have. I recognise that there are always improvements to be made, and I'd love to be a part of that change. I am an ordinary human being who really wants to make a diﬀerence. I am passionate about the NHS, and about supporting my local community, and would be honoured to be selected as their representative voice to help make improvements to the Trust to enhance patient care and experience for everyone.
Susan Lorraine Hoolachan
I know how valuable the NHS is and especially Warrington and Halton Hospital as I have used their services due to my own disabilities for a number of years now, and understand the need to have an
excellent service that runs professionally, but offers care and support to the most vulnerable and unwell. There is a need for promoting, helping, and fighting for more funding but most importantly
to hold the Executive and Management to account when they are not hitting the targets or failing
patients, and ensuring that nothing is missed or covered up. I have worked across various departments within the health area in administration and have vast experience working with all those from the cleaners who are vitally important, up to the Chief Executive and know how important they are all together, but it is through working together to improve the togetherness of each department that they can offer a better run service to the people of Warrington and Halton. We have a brilliant hospital with professional people that are second to none and it is only through good governorship and accountability that we can help to improve the services, and first and foremost we are there to discuss and help with ways of moving forward.
To help the NHS look after the needs of the people it is there to look after. It's vital in this time of austerity, that people who work in the NHS and the patients they care for, don't get relegated in the drive for efficiency savings and privatisation. Only through negotiation and cooperation, can our NHS hope to survive under the current direct attacks until a government that recognises the value of what the NHS stands for, gets elected. The pursuit of profit was not in the original idea for a free service that treated all who needed it, free. The health and welfare of the people of Warrington and the wider UK are not there to be used by the few in the pursuit of profit, playing God with their lives and treatment. We have seen the future. It's alive and living in the USA, where the poor and those who are vulnerable can't afford treatment or only qualify for basic care, at the whim of their insurers. Even they have recognised the value of the NHS and have tried to implement changes for the good of all. We still have the best health care system in the world and we need to fight to keep it that way. For many years I have been involved in trade unions and was a local councillor for a time.
Term of office – until 30 November 2020
Anne M Robinson
Anne has worked in the Civil Service for 38 years, her final position was leading an Asset Auditing Team, questioning systems and procedures as well as care and/use of facilities and services. Anne was also responsible for the Quality Management systems and Training Services. She is married with 2 children and 3 grandchildren. She cared for her mother for over 12 years, consequently Anne’s special interest is in carers, whether it be for children, the elderly or Veterans; her working life having brought her into contact with all parts of the Armed Forces.
I have been involved as a Public Governor for 3 years, in which time I have gained considerable knowledge and experience of the workings of our local NHS hospitals. I'm passionate about our local hospital and ensuring our community receives the best care and value for money services possible.
I thank you for your support in re-electing me for a further term.
I bring experience of both the private and public-sectors having worked in facilities management for some 30 years. I use my skills and experience gained in technical back of house and hotel front of house service delivery along with a wealth of management skills for the good of the community to help shape the services delivered by the Trust.
I was elected Lead Governor in February 2017. As Lead Governor, I work to improve the involvement and impact the Council of Governors have and to these ends have worked with the Group to improve the communication between NEDS, the Board and the Council of Governors. I ensure the Council are aware of the National picture through membership of the National Lead Governors Forum.
I chair the Governor Quality in Care Group; the Group organise Governor Observation visits (unannounced) on the wards and departments and through this have been able to work with the Trust to improve any patient safety / experience issues observed.
Now retired I can dedicate the time necessary to be fully active and involved in the roles of Public Governor and Lead Governor for the Trust. I actively participate in Quality in Care, Engagement and Patient Experience Committees as well as participating in the PLACE assessments (Patient Led Assessment of the Clinical Environment) over the past 5 years covering both Warrington and Halton sites. I am especially interested in the facilities and standards of delivery of the wide range of services required from the trust and the achievement of the very best value for money services. I focus on the Standards of Patient Care being delivered across the Trust.
I see a major part of the role as being available to all members of the Council of Governors and the community in the constituency, to listen and act as a conduit to put forward views to the trust to ensure continued a high standard of care and the full range of services the citizens of Warrington need now, and for the foreseeable future.
Term of Office - until 30 November 2021
That the NHS is more than a vital institution. It is the very best of who we are. A living breathing example of our respect for each other, our collective compassion towards those in need, our commitment to improving lives and our determination to treat everyone with dignity I have worked with journalists from most relevant regional and national outlets. I also understand how governments work and how to develop strategy too, having been a researcher on a #1 UK bestseller on this subject. I am the Chair of the Open Government Network, which encourages government to be more transparent and I have drafted articles for politicians including former prime ministers. I have an excellent knowledge of technology (and ethics) having worked on a major open data project and I have previously lived and worked in Halton and Warrington