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Frequently Asked Questions and their answers

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Appointment Form

If you have been given an outpatient appointment at the hospitals and are unable to attend for whatever reason you can use the form below.

It is really important that you let us know of any changes as soon as possible. This means we can offer the original appointment to another patient.

Please complete the form below with your contact details and as much information as possible. You can find most of the information we need on your appointment letter.

If you have any problems using this form, please call the number on your appointment letter and we will do our best to help you. You will receive a response from us so you know it has been received and actioned.

If you wish to change the date and time of your appointment you, you can click the re-book option and state any dates that are not suitable for you, or you can contact us using the number on your appointment letter.

Here is a list of the most common questions people ask us and the answers to help you.

How do I contact the hospital by phone?

Our Switchboard number is 01925 635911

Details of ward telephone numbers are available here.

How do I contact a hospital service?

Visit - https://whh.nhs.uk/services

How do I check or change/cancel my appointment?

Our appointments line is open Monday-Friday, 9:00am-5:00pm 01925 662003

You can change or cancel your appointment online here:

https://whh.nhs.uk/contact-us/change-my-appointment

Or Appointment Booking Numbers here.

How do I book a blood test?

Call 01925 662011 Monday to Thursday from 8.30am to 5pm and Fridays from 8.30am to 4.30pm.

How do I get in touch to cancel/rebook my COVID-19 vaccine appointment at the hospital vaccination clinic?

If you need to cancel or re-book your appointment you should have details of how to do this in the correspondence you recieved when you booked your original appointment. 

Email: whh.cvstaffvaccine@nhs.net

How do I find out about hospital visting times?

Please call 01925 6620111 Monday to Friday 9am to 4.50pm.

How do I get to your hospitals in Warrington and Halton?

Visit: https://whh.nhs.uk/patients-and-visitors/getting-here-maps-and-transport

Do I have to pay for car parking when I attend a hospital appointment?

Details of our car parking charges and parking concessions (as at 1st April 2021) are available here:

https://whh.nhs.uk/about-us/our-hospitals/getting-warrington-hospital

https://whh.nhs.uk/about-us/our-hospitals/getting-nightingale-building

I am pregnant, how do I get a referral to maternity services/midwives?

Use the link to self-refer:

https://whh.nhs.uk/services/maternity/pregnant-self-refer-us-filling-out-online-form-here

I need to speak a midwife, how do I contact them?

Warrington patients – 01925 662092

(Community Midwives) Out of Areas – 01925 662260 (Antenatal Clinic)

Visit our maternity web pages for information and advice:

https://whh.nhs.uk/services/maternity

How do I get a copy of my medical records?

Visit: https://whh.nhs.uk/patients-and-visitors/patient-and-visitor-guides/data-protection-and-access-health-records

Where do I go if I need help and advice about my care at your hospitals or to access one of the services?

You can contact our Patient Advice and Liason Team (PALS) team on– 01925 275512 during normal working hours. Alternatively email whh.pals@nhs.net

How do I provide feedback on my care experience?

https://whh.nhs.uk/patients-and-visitors/feedback-advice-concerns-and-complaints/pals-advice-and-support

What do I do if I have a complaint?

Formal complaints should be submitted to whh.complaints@nhs.net

How do I apply for work experience or placements?

https://whh.nhs.uk/workwhh/TrainatWHH/work-experience-whh

Where do I find your job vacancies?

Click here for NHS Jobs.

How do I contact your HR Department?

Please email: whh.hr.generalenquiries@nhs.net

How do I follow up on my recruitment progress?

Please email: whh.hrrecruit@nhs.net

How do I submit a Freedom of Information Request?

For more information: https://whh.nhs.uk/about-us/corporate-publications-and-statutory-information/freedom-information

Please email: WHH.FOI@nhs.net

How do I submit a media enquiry?

Please email: WHH.Communications@nhs.net 

How do I contact your accounts Department or chase invoices?

Please email: whh.accounts.payable@nhs.net

How do I contact your Procurement Team? 

Please email: http://whh.enquiries.procurement.team@nhs.net

How do I donate to Warrington and Halton Hospitals’ Charity?

Telephone: 01925 662666

General enquiries: whh.charity@nhs.net

Charity Fundraising Manager: helen.higginson1@nhs.net

Facebook: WHHCharity

Twitter: @WHHCharity

LinkedIn: Warrington & Halton Hospitals Charity

Website: https://whhcharity.org.uk

 

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