If you have been given an outpatient appointment at the hospitals and are unable to attend for whatever reason you can use the form below.
It is really important that you let us know of any changes as soon as possible. This means we can offer the original appointment to another patient.
Please complete the form below with your contact details and as much information as possible. You can find most of the information we need on your appointment letter.
If you have any problems using this form, please call the number on your appointment letter and we will do our best to help you. You will receive a response from us so you know it has been received and actioned.
If you wish to change the date and time of your appointment you, you can click the re-book option and state any dates that are not suitable for you, or you can contact us using the number on your appointment letter.
Covid-19 Coronavirus: Visiting Restrictions
Information correct at 21 December 2020
Due to the current rate and presentation of Covid-19 in our local areas, we will continue to restrict visiting to maintain patient safety and reduce the risk of spread of Covid-19 within our hospitals. In general:
The following exceptions are in place:
To support patients and their loved ones:
Most of our outpatient appointments are now being undertaken in a different way. When it is necessary to attend the hospital, the patient should attend alone, where this is not possible, either due to potential psychological distress or physical support, one person may accompany the patient attending outpatients, both should wear face coverings.
Please contact the ward or department in advance to discuss appropriate arrangements. Your health, safety and wellbeing, that of our patients, communities and staff across the organisation remain our absolute priority. We will support you to find other ways of keeping in touch with loved ones in hospital, like phone and video calls. If you are worried please speak to the nurse in charge.
Thank you for your continued support and understanding at this challengeing time. We will review these arrangeements on a weekly basis and in the context of the environment we are providing care in. Guidance developed in partnership with NHSE/I and Directors of Nursing/Chief Nurses in Cheshire and Merseyside.
The Trust advises visitors to contact its Patient Advice and Liaison Service if they have specific concerns beyond this guidance, the service is available on weekdays on 01925 275512 or e-mail WHH.Pals@nhs.net
It is natural that you will want to know how your friend or relative is progressing, but it would help us considerably if calls could be kept to a minimum. Perhaps you could nominate one person who could enquire on behalf of the family. As you appreciate, the hospital switchboard gets very busy and it would assist us greatly if people could avoid ringing in at peak times (breakfast, lunch and teatime).
Each ward has a direct dial telephone number which means you do not have to go through the switchboard. Please ask the nurse in charge for this number. They may also advise on the best time to call for an update each day (following the doctor's ward rounds for example).
Find a list of Ward phone numbers here.
Most of our inpatient wards have access to the Hospedia bedside communication system by each bed. This gives personal telephone and internet access as well as TV and radio. Patients can register and the number will go straight through to their bedside set so you can keep in touch by phone and leave messages. This is a service that you need to pay for and is charged at nationally set rates as it is a system that is in place across the NHS as part of a national contract. You will be advised of the costs per minute when the call is connected so please listen carefully. More information on Hospedia can be found on their website here.
Mobile phones can be used in the majority of areas within the Trust. In certain areas we ask that you restrict your use of mobile phones because of the risk of interference with sensitive medical equipment. In areas such as high dependency units, catheter labs, recovery areas and A&E Resus areas where the density of sensitive equipment is high the use of phones is restricted.
Please be aware that taking pictures, video or sound recordings of any person, patient, visitor or staff member is prohibited on all Warrington and Halton Hospitals NHS Foundation Trust premises without prior permission.
Mail is delivered to the wards each morning and we will try and ensure that any post gets to patients where possible. To ensure that patients receive any post promptly, please put the full name, ward number and the correct hospital address including the postcode on the envelope. We will do our best to ensure that any post reaches patients but please bear in mind that if post is delayed, it may arrive after they have been discharged.
Please see the How to find us section of this website for full information on travel, parking and public transport at the hospitals.
Visitors are able to use the hospital shuttle bus service that runs between The Nightingale Building (formerly known as Halton Hospital) (including a stop at The Captain Sir Tom Moore Building) and Warrington Hospital throughout the day, seven days a week, to get to visits. For further information on this service and a full timetable, see the hospital shuttle bus page of this site. Please check the travel times carefully and bear in mind that services around the peak visiting times can be busy.
Special arrangements are available for visitors to long-stay (over one week) or seriously ill patients. The parking at the hospitals pages have details of the parking concessions that are available to regular or long term patients and visitors.
The trust has a team of chaplains who visit the hospital wards regularly. They are available to give confidential spiritual care and support at times of need and distress. You do not have to be religious to receive a visit.
There is always a chaplain on-call, so if you want to see someone urgently, please ask the staff to contact one of the team. If you prefer, we can inform your own minister or faith leader for you.
Each hospital has a chapel and both are always open for prayer and quiet reflection. At Halton the chapel is on the upper floor by the entrance to ward B4. At Warrington it is situated on the ground floor of Burtonwood Wing, near wards B10 and B11. In this chapel there are washing facilities for Muslim prayer.
Holy Communion can always be brought to you at the bedside. However, there are also a number of services each week in the hospital chapels.
A team of trained helpers can bring you to these services in a wheelchair. All patients, family, friends and staff are warmly welcome to come along.
We provide a range of shops and facilities for patients, staff and visitors at the hospitals.