IMPORTANT UPDATE Due to COVID-19, Audiology are running a restricted service and all services are by appointment ONLY. This applies to all sites across Warrington, Runcorn and Widnes. Please telephone or email the department for current advice. Tel: 01925 662420 Email:
Change my appointment

Appointment Form

If you have been given an outpatient appointment at the hospitals and are unable to attend for whatever reason you can use the form below.

It is really important that you let us know of any changes as soon as possible. This means we can offer the original appointment to another patient.

Please complete the form below with your contact details and as much information as possible. You can find most of the information we need on your appointment letter.

If you have any problems using this form, please call the number on your appointment letter and we will do our best to help you. You will receive a response from us so you know it has been received and actioned.

If you wish to change the date and time of your appointment you, you can click the re-book option and state any dates that are not suitable for you, or you can contact us using the number on your appointment letter.

About this service

Audiology is a challenging and expanding field of clinical science and technology, involving the study of hearing and balance. Our team provide a comprehensive service to adults including:

  • Adult Hearing Assessment 
  • Audiological Rehabilitation 
  • Digital Hearing Aid Fittings
  • Diagnostic Audiology, for hearing/balance disorders
  • Grommet Review Clinic
  • Complex Case Clinic (for adult hearing aid users requiring more intensive aftercare)
  • Regular joint clinics with Telecare & Sensory Team (Warrington Borough Council)
  • Hearing Aid repairs and follow-up service
  • Tinnitus Therapy
  • Diagnostic Audiometry, to support Ear Nose and Throat (ENT) Services
  • Paediatric testing and fitting of hearing aids

We also provide a Newborn Hearing Screening programme, with further diagnostic testing and work closely with our local community and education services, in providing a full comprehensive paediatric (children's) hearing service.

Our Services

Our services are currently provided across three sites:

  • Warrington Hospital 
  • Halton Hospital
  • Highfield Hospital
Contact Information

Warrington Hospital Audiology Department 
Appleton Wing 
Warrington Hospital

Telephone1: 01925 662420 (Audiology reception)

Contact Email:

What are the waiting times?

ClinicalWe can usually see you within 3 weeks of receipt of your referral and if appropriate, following testing, we then fit you with a hearing aid(s) within 4 weeks. Please see the referral information section below for further information on how to be referred to our services.

Who's in the team?

The department consists of 23 staff, comprising of highly experienced and specialisedAudiologists, Assistant Audiologists, Newborn Hearing Screeners, Clinical and Clerical Support Staff. The department is also a recognised training centre for the University of Manchester, where students are placed to gain valuable clinical experience.

Main Contact Information

Warrington Hospital Audiology Department 
Appleton Wing 
Warrington Hospital

Telephone1: 01925 662420 (audiology reception)

Contact Email:

Warrington Hospital

The Nightingale Building (formerly known as Halton Hospital)

Other Information & Downloads

Hearing Aid battery issuing centres

If you already have a hearing aid and require replacements batteries, find out where you can get batteries by clicking on the town name below.

Batteries can also be obtained from:

  • Warrington Hospital Audiology Reception (Appleton Wing, outpatient area) -Monday to Friday, 9am - 4pm
  • Halton General Hospital General Office - Monday to Friday
  • Halton Audiology Department (Clinic C) - Wednesdays only, between 9am -12pm
  • Highfield Hospital (Monday, Wednesday and Friday, 9am - 4pm and Tuesday 12-4pm_

Please note that we are closed on Bank Holidays

Information on Tinnitus

Tinnitus is the perception of noises in the head and/or the ears which has no external source. It is not a disease or an illness, but is a symptom generated within the auditory system.

Patients referred for tinnitus therapy must first be seen by an Ear, Nose and Throat Specialist. This consists of a clinical ear examination, full medical history being taken, a full hearing test as well as arrangements to be made for any other appropriate tests to be carried out. Patients may then be referred onto the Department of Audiology for further help in managing their tinnitus.

The Tinnitus Therapy Clinic at Warrington and Halton Hospitals is a well-established service. It is delivered by competent and experienced tinnitus therapists, who will initially carry out a detailed assessment appointment. During this assessment, patients will also be asked about the impact of their tinnitus on their emotions and lifestyle. They will also be informed of the physiological and emotional mechanisms of tinnitus, and how best to manage their symptoms.

Treatments include:

  1. Sound enrichment therapy, such as hearing aids (if applicable), CDs, sound enrichment balls, environmental sounds andTinnitus-related Apps (for smartphone users).
  2. Counselling – directive/non-directive/cognitive behavioural therapy/ Mindfulness
Information on Balance disorders

Balance disorders can be extremely uncomfortable and debilitating. We offer a comprehensive investigation service for patients, suffering with dizziness and balance disorders.

What is the balance system?

The balance system is a 'tripod system' of sensory information. It is the co-ordination of information from: the visual system, the proprioceptive system (information about positions, from your feet, limbs and joints) and the vestibular system (information from the balance organs in the middle ear). The brain processes the information from all these systems and ensures that the muscles in your limbs and eyes respond correctly when your balance system is challenged. For example: You are walking along, when suddenly you trip over a stone. Your balance system reacts to ensure that you do not fall, and makes corrective movements with your limbs and eyes.

What is dizziness?

Vertigo (an illusion of movement), dizziness and balance problems arise when there are problems in one of more of the systems involved in balance. It is important that the cause of dizziness be determined by professionals.

How to access the service

If you think you have a dizziness problem, please contact your GP and ask them to refer you to an ENT doctor at Warrington and Halton Hospitals NHS Foundation Trust. The doctor will assess you condition and request Vestibular Function Tests, if required.

Referral information

How do you know if you have a hearing loss?

Hearing loss can be due to the aging process, exposure to loud noise, certain medications, infections, head or ear trauma, congenital or hereditary factors, diseases or a number of other causes.

You may have a hearing loss if:

  • You hear people speaking, but cannot understand exactly what they are saying
  • You frequently ask people to repeat what they have said
  • You don’t laugh at jokes because you miss too much of the story, or the punch line
  • You frequently complain that people “mumble”
  • You need to ask people about the details of a meeting you have just attended
  • You play the tv or radio louder than your friends or family would like it
  • You cannot hear the doorbell or telephone ringing
  • You find that looking at people, when they speak to you, makes it easier to understand
How do I arrange to have my hearing checked?

If you feel that your hearing has deteriorated and you would like your hearing checked, please contact your GP, who will refer you for a hearing asssessment.

If you already have a hearing aid from our department please contact us directly to arrange a hearing re-assessment.

Do I need to do anything before my appointment?

You should make sure that your ears are clear of any wax. If in doubt, consult your surgery. Ears blocked with wax may give inaccurate results for your hearing test and it may not be possible to take an impression of your ear, if needed. We are happy for you to bring a friend or relative, along to the appointment with you.

What will happen at the assessment appointment?

The Audiologist will ask questions about your medical history, lifestyle and assess the impact any hearing problems are having on your life.

The Audiologist will then examine your ears, to check for any abnormality and then a thorough hearing test will be performed. Once testing is completed, the Audiologist will explain the results to you and recommend the best course of action. If a hearing aid is recommended, an impression of your ear may be taken and your fitting appointment will be made.

Fitting of your hearing aid

If it is found that you need a hearing aid, the department issues digital hearing aids routinely, and they are behind-the-ear style (BTE).

The hearing aid will be specifically programmed to your hearing loss and can be adjusted to best suit your preferences and needs. The sound quality produced by digital hearing aids is significantly better than that of older analogue hearing aids. Also, digital hearing aids do not cut out all background noise, but aim to reduce the level in different listening situations.

When the hearing aid has been fitted and you are happy with the sound, the Audiologist will show you how to operate the hearing aid, replace the battery, clean the hearing aid and make sure that you are confident in fitting it yourself.

You will also be given information regarding where to obtain batteries, which are free of charge for NHS hearing aid users.

Please click here, for further information on how to get the best out of your hearing aid.

Already a patient?

For patients who already have a hearing aid from us, requiring a fine-tune appointment or hearing test, please contact the department for advice on how to arrange this on 01925 662420.


Simple hearing aid repairs (e.g. re-tubes and spare parts) can be obtained without an appointment, on the following days and times:

 Warrington Audiology:                  Monday to Friday, 9am-4pm.

Halton Audiology (Clinic C):          Wednesday, 9am-12pm.


Or via one of our Community Clinics: click here.