We try and support you in solving any queries or concerns, or answering your queries as quickly as possible and many can be solved on the spot.
Speaking to the staff on the ward or department
In the first instance, you may find it helpful to discuss your query, suggestion or complaint with a member of staff. They should try to help you with the issues you raise and provide satisfactory answers. If you prefer, you can ask to see the ward manager, matron or request an appointment to see the consultant involved in your care.
Speaking to PALS
The Patient Advice and Liaison Service (PALS) Officer is also available to help you. PALS is a free and confidential service for patients, their families and carers. It provides on the spot information, advice and support with the aim of resolving any problems quickly and effectively. The PALS Officer can be contacted on:
Although the PALS officer works for the hospital, their job is to help you and provide an independent service - resolving your issue as quickly as possible using their knowledge and expertise.
Whoever you ask to look into your complaint will do their best to sort out the problem as quickly as possible. Sometimes they may need to involve other staff to establish what has happened and to decide what action to take. They will be careful to ensure that any information about you is kept confidential. This information will be filed separately to your health records.