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Information for Carers

Support and advice for carers bringing patients to hospital on how we can help and John's campaign.
A carer is someone who, supports (not as a profession) a relative, child, friend or neighbour who could not manage without their help, due to frailty, illness, disability, mental health, addiction.
We try and provide support for carers if you or the person you care for need to use the hospitals.

Do you care for someone who is in hospital? Or are you in hospital and have someone at home who you usually care for?

Hospital Carers Support Coordinators; they are available to offer support, information and advice to help you in your caring role. Not everyone chooses to become a carer and many carers don’t see themselves as one. If you would like a chat or more information on what services are available, please contact on the details below.

If you are looking after someone who is not in hospital, support is still available from Warrington Carer Hub or Halton Carers Centre. Both centres support adult and young carers. Services include;

  • emotional support
  • advocacy
  • information & advice
  • signposting/referral service
  • counselling
  • financial advice
  • training
  • therapies

For more information contact:

Warrington Carer Hub

Halton Carers Centre

  • 62/64 Church Street, Runcorn, WA7 1LD
  • Telephone: 01928 580182 or 07880 290 310

Further information and contacts

There are many resources available for you to access.

Provide a wide range of support, information and advice locally to carers with centres based in both Halton and Warrington.

  • Halton

Any carers with a Halton address can refer to Halton Carers Services.

Halton Carers Centre leaflet

Warrington Carer Hub

  • Call on: 0300 303 0623
  • Email: enquiries@warringtoncarershub.org.uk


Age UK is for older people, their families, friends and carers.

0800 055 6112


A UK charity set up to help the millions of people who look after an older, disabled or seriously ill family member or friend. They run an advice line for information.

Our chaplaincy service can also offer a wide range of advice on spiritual matters.

Direct Tel. 01925 662146

By switchboard - Tel: 01925 635911 (and request chaplain on call)

Warrington Disability Partnership (WDP) is an internationally acclaimed user led charity. With over 24 years' experience of developing and delivering mobility and independent living services, our aim is to support disabled people and people living with long term health conditions.

Warrington Disability Partnership also provide Carer support.

http://disabilitypartnership.org.uk long term health conditions.

Postal address:

Warrington Disability Partnership

Centre of Independent Living

Beaufort Street



Tel: 01925 240064


Free impartial advice and information about specialised equipment that can improve your quality of life.

A carer is anyone who cares, unpaid, for a friend or family member who due to frailty, illness, disability, a mental health problem or an addiction cannot cope without their support.

Anyone can become a carer; carers come from all walks of life, all cultures and can be of any age. Many feel they are doing what anyone else would in the same situation; looking after their parents, spouse, partner, child, neighbour or friend and just getting on with it.

Carers don’t choose to become carers: it just happens and they have to get on with it; if they did not do it, who would and what would happen to the person they care for?

We appreciate that families, friends and neighbours have an important role in meeting the care needs of many patients, both before admission to hospital and following discharge. We want to promote the health and independence of carers, by involving them during the patient’s stay in hospital, and planning his or her discharge.

If you are a carer and have to come into hospital it is important that you make hospital staff aware of your caring responsibilities. They will explain where you can go to receive appropriate advice and support.

At Warrington and Halton Hospitals, we are committed to ensuring equal health care for all people This includes ensuring that you, as a carer, are empowered to have the information and support, to enable you to participate in making the best decisions for the person you care for.


There are several things that we actively encourage carers to do:

  • If the person you care for is admitted to hospital, it is important that they bring a health passport (if they have one) and that you work with staff to identify the care needs of the patient
  • Ask for the names of the nurses who are looking after the person you care for so you have a point of contact
  • Exercise your right to request updates from the ward team
  • If, for any reason, you feel that your views are not being heard or involved you can ask to see the ward manager or the departmental matron to discuss your concerns

If you feel you need further support and advice you can contact our PALS team here.

If you are caring for a family member or friend who has been diagnosed with dementia Halton Carers Centre we deliver an 8 week training course in our Runcorn office.

The course will look at some of the behaviours associated with dementia, the trigger or cause of these behaviours and strategies to help manage these behaviours.

Each session will last for 1 hour and the weekly sessions are as follows

  • Stress and Wellbeing

  • Reasons for behaviour

  • Making a behaviour plan

  • Behaviour strategies and unhelpful thoughts

  • Communication styles

  • Planning for the future

  • Introduction to pleasant events and your mood

  • Using your skills in the future

We will be running this course throughout the year with daytime, evening and weekend courses available.

Please contact the office on 01928 580182 if you would like to find out more about the course and to book your place.