Information for Carers

Support and advice for carers bringing patients to hospital on how we can help and John's campaign.
Change my appointment

Appointment Form

If you have been given an outpatient appointment at the hospitals and are unable to attend for whatever reason you can use the form below.

It is really important that you let us know of any changes as soon as possible. This means we can offer the original appointment to another patient.

Please complete the form below with your contact details and as much information as possible. You can find most of the information we need on your appointment letter.

If you have any problems using this form, please call the number on your appointment letter and we will do our best to help you. You will receive a response from us so you know it has been received and actioned.

If you wish to change the date and time of your appointment you, you can click the re-book option and state any dates that are not suitable for you, or you can contact us using the number on your appointment letter.

A carer is someone who, supports (not as a profession) a relative, child, friend or neighbour who could not manage without their help, due to frailty, illness, disability, mental health, addiction.
We try and provide support for carers if you or the person you care for need to use the hospitals.

Do you care for someone who is in hospital? Or are you in hospital and have someone at home who you usually care for?

Hospital Carers Support Coordinators; they are available to offer support, information and advice to help you in your caring role. Not everyone chooses to become a carer and many carers don’t see themselves as one. If you would like a chat or more information on what services are available, please contact Julie or Lucia, contact details below.

If you are looking after someone who is not in hospital, support is still available from WIRED Carers Centre or Halton Carers Centre. Both centres support adult and young carers. Services include;

  • emotional support
  • advocacy
  • information & advice
  • signposting/referral service
  • counselling
  • financial advice
  • training
  • therapies.

For more information contact:
Warrington Carers Service - WIRED: 85-101 Sankey Street, Warrington, WA1 1SR. Telephone: 01925 987010

Halton Carers Centre: 62/64 Church Street, Runcorn, WA7 1LD
Telephone: 01928 580182 or 07880 290 310

Further information and contacts

There are many resources available for you to access.

Carers’ Centres

Provide a wide range of support, information and advice locally to carers with centres based in both Halton and Warrington.

  • Halton

Any carers with a Halton address can refer to Halton Carers Services.

Halton Carers Centre leaflet


  • Any carers with a Warrington address can refer to WIRED.

Hospital Discharge and GP Liaison Service

Information for Young Carers, families and professionals

Young Adult Carers 19-25 - Supporting you to look after your own wellbeing while caring for others

Adult carers services

85-101 Sankey Street, Warrington WA1 1SR

  • Warrington: 01925 987010


Age UK


Age UK is for older people, their families, friends and carers.

0800 055 6112


Carers UK

A UK charity set up to help the millions of people who look after an older, disabled or seriously ill family member or friend. They run an advice line for information.

Hospital Chaplains

Our chaplaincy service can also offer a wide range of advice on spiritual matters.

Direct Tel. 01925 662146

By switchboard - Tel: 01925 635911 (and request chaplain on call)

Warrington Disability Partnership

Warrington Disability Partnership (WDP) is an internationally acclaimed user led charity. With over 24 years' experience of developing and delivering mobility and independent living services, our aim is to support disabled people and people living with long term health conditions.

Warrington Disability Partnership also provide Carer support. long term health conditions.

Postal address:

Warrington Disability Partnership

Centre of Independent Living

Beaufort Street



Tel: 01925 240064


Independent Living Centre

Free impartial advice and information about specialised equipment that can improve your quality of life.

Who are carers?

A carer is anyone who cares, unpaid, for a friend or family member who due to frailty, illness, disability, a mental health problem or an addiction cannot cope without their support.

Anyone can become a carer; carers come from all walks of life, all cultures and can be of any age. Many feel they are doing what anyone else would in the same situation; looking after their parents, spouse, partner, child, neighbour or friend and just getting on with it.

Carers don’t choose to become carers: it just happens and they have to get on with it; if they did not do it, who would and what would happen to the person they care for?

Carers of patients at the hospital

We appreciate that families, friends and neighbours have an important role in meeting the care needs of many patients, both before admission to hospital and following discharge. We want to promote the health and independence of carers, by involving them during the patient’s stay in hospital, and planning his or her discharge.

If you are a carer and have to come into hospital it is important that you make hospital staff aware of your caring responsibilities. They will explain where you can go to receive appropriate advice and support.

Carers and reasonable adjustments

At Warrington and Halton Hospitals, we are committed to ensuring equal health care for all people This includes ensuring that you, as a carer, are empowered to have the information and support, to enable you to participate in making the best decisions for the person you care for.


What can you do?

There are several things that we actively encourage carers to do:

  • If the person you care for is admitted to hospital, it is important that they bring a health passport (if they have one) and that you work with staff to identify the care needs of the patient
  • Ask for the names of the nurses who are looking after the person you care for so you have a point of contact
  • Exercise your right to request updates from the ward team
  • If, for any reason, you feel that your views are not being heard or involved you can ask to see the ward manager or the departmental matron to discuss your concerns

If you feel you need further support and advice you can contact our PALS team here.

Strategies for relatives caring for someone with Dementia (START)

If you are caring for a family member or friend who has been diagnosed with dementia Halton Carers Centre we deliver an 8 week training course in our Runcorn office.

The course will look at some of the behaviours associated with dementia, the trigger or cause of these behaviours and strategies to help manage these behaviours.

Each session will last for 1 hour and the weekly sessions are as follows

  • Stress and Wellbeing

  • Reasons for behaviour

  • Making a behaviour plan

  • Behaviour strategies and unhelpful thoughts

  • Communication styles

  • Planning for the future

  • Introduction to pleasant events and your mood

  • Using your skills in the future

We will be running this course throughout the year with daytime, evening and weekend courses available.

Please contact the office on 01928 580182 if you would like to find out more about the course and to book your place.