Friends and Family

The latest NHS Friends and Family test results from our hospitals.
Change my appointment

Appointment Form

If you have been given an outpatient appointment at the hospitals and are unable to attend for whatever reason you can use the form below.

It is really important that you let us know of any changes as soon as possible. This means we can offer the original appointment to another patient.

Please complete the form below with your contact details and as much information as possible. You can find most of the information we need on your appointment letter.

If you have any problems using this form, please call the number on your appointment letter and we will do our best to help you. You will receive a response from us so you know it has been received and actioned.

If you wish to change the date and time of your appointment you, you can click the re-book option and state any dates that are not suitable for you, or you can contact us using the number on your appointment letter.

Friends and Family Test

If you've been a patient, would you recommend our hospital service to your friends and family? We want you to tell us the answer to this simple but vital question.

The NHS friends and family test is an important opportunity for you to provide feedback on the care and treatment you receive and for us to improve services.

What is the friends and family test?

It was introduced in 2013 and asks patients whether they would recommend hospital wards, A&E departments and maternity services to their friends and family if they needed similar care or treatment.

This means every patient in these wards and departments is able to give feedback on the quality of the care they receive, giving us a better understanding of the needs of our patients and enabling improvements. Find out more about leaving feedback here.

All of the feedback is collected independently and reports are produced for each ward as well as the trust. You can view our latest results further down this page.

Leaving us your feedback

If you have been a patient and want to leave your feedback, it's simple - you will receive a text message or automated phone message if you have visited our A&E department, Ambulatory Care or Outpatients department. This service is completely free and you will not be charged. The service is provided by a company called Healthcare Communications. Responses are anonymous, but to leave your feedback online you will need to provide an email address so that a verification email can be sent to you. There are also friends and family postcards you can fill in on wards and clinics in the hospitals.

Find out more about leaving feedback here.

You can also leave your feedback online here -

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How do we score?

All of the latest friends and family test scores are published on the NHS Choices website.

You can view the summary of our latest report here.