If you have been given an outpatient appointment at the hospitals and are unable to attend for whatever reason you can use the form below.
It is really important that you let us know of any changes as soon as possible. This means we can offer the original appointment to another patient.
Please complete the form below with your contact details and as much information as possible. You can find most of the information we need on your appointment letter.
If you have any problems using this form, please call the number on your appointment letter and we will do our best to help you. You will receive a response from us so you know it has been received and actioned.
If you wish to change the date and time of your appointment you, you can click the re-book option and state any dates that are not suitable for you, or you can contact us using the number on your appointment letter.
The Trust has a dedicated Clinical Effectiveness function, a responsibility of which is to monitor and report these figures widely across the organisation to a number of fora, and also to support staff and services to understand the detail behind them, to drive improvements. The Mortality ReviewGroup has responsibility for reviewing mortality and driving progress in this area. It also conducts a review of patient deaths using the Structured Judgement Review methodology.
The Care Quality Commission published its review “Learning, Candour and Accountability: A review of the way NHS Trusts review and investigate deaths of patients in England” in December 2016. The report’s recommendations were accepted by NHS England and a range of commitments were made as to how we can improve how we learn when we review the care provided to our patients that have died. As a result, the National Quality Board published a framework for NHS Acute Trusts to utilise to meet the report’s recommendations . Learning from the care provided to our patients who have died is an essential part of clinical governance and our quality improvement work and we have a policy which formalises our approach and will describe the standards and reporting which has been agreed nationally.
The SHMI (Summary Hospital-level Mortality Indicator), and another measure, the HSMR (Hospital Standardised Mortality Ratio) are ratios of the actual number of patients who die, to the number that would be expected to die, on the basis of average England figures. A number below 100 indicates less than the expected numbers of deaths and a number above 100 would suggest a higher than expected number of deaths.