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Accessible Information and Communication

Accessible Information and Communication logo

We are dedicated to developing making our services accessible to everyone who needs them.

Communications support for patients/carers with a disability or sensory loss

The Accessible Information Standard says that all providers of adult social care and health services must provide additional communication support for patients with disabilities or sensory loss or impairment.

This also covers parents and/or carers who have a communication or information need related to a disability, impairment or sensory loss. 

This ensures that our patients and their carers service users and their carers and parents have access to information that they can easily understand and are given any communication support they need. This includes: 

•    communication support, for example providing a British Sign Language (BSL) interpreter  for hospital appointment
•    providing information in different formats, such as large print, Braille, embossed, easy read, via email and visual/British Sign Language (BSL).

Delivering the standard

As part of the standard the Trust must do five things:

  1. Ask our patients or service users if they have any information or communication needs, and find out how to meet their needs.
  2. Record those needs clearly on the patient’s electronic or paper records.
  3. Highlight the communication needs in a visible way so that other staff are aware and are prompted to take action.
  4. Share information about the patient’s communication needs with other NHS and adult social care providers, when they have consent or permission to do so
  5. Act to make sure that our patients get information in an accessible way and communication support if they need it.

Please do tell us if you need additional communication support relating to a disability or sensory loss/impairment. This will allow us to highlight your additional needs on your patient record and enable us to provide you with the support you need, when using one or more of our services.

Please let any of the following people know: 

  • someone from the appointments team when you are booking an appointment with us 
  • a member of staff when you arrive in a clinic or the Emergency Department/Urgent Treatment Centre
  • the receptionist or nursing staff when you visit the hospital 

Once you have told us exactly what your needs are and what we need to do to support you, an alert will be placed on your electronic patient record which will appear each time a member of staff opens your records, this will enable us to meet your needs.

Accessible Information Standard Useful Links

For more information/guidance around the standard, you can visit the NHS England website

A short update about the approval is also available in the following formats .:

•    Accessible Information Standard update July 2015  - Word document

•    Accessible Information Standard update July 2015  - PDF

•    Accessible Information Standard update July 2015 - BSL Video and Subtitles

•    Accessible Information Standard update July 2015 -  Audio

Read our Accessibility Statement