Your Views: Hospital Outpatient Services at Runcorn Shopping City

New Health Hub could host outpatient services at Runcorn Shopping City
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Appointment Form

If you have been given an outpatient appointment at the hospitals and are unable to attend for whatever reason you can use the form below.

It is really important that you let us know of any changes as soon as possible. This means we can offer the original appointment to another patient.

Please complete the form below with your contact details and as much information as possible. You can find most of the information we need on your appointment letter.

If you have any problems using this form, please call the number on your appointment letter and we will do our best to help you. You will receive a response from us so you know it has been received and actioned.

If you wish to change the date and time of your appointment you, you can click the re-book option and state any dates that are not suitable for you, or you can contact us using the number on your appointment letter.

Halton Borough Council and Warrington and Halton Teaching Hospitals are creating a new Health Hub at nearby Runcorn Shopping City. From this hub, WHH is planning to offer Ophthalmology, Audiology, and Dietetics outpatient appointments.

Offering these services in a retail environment aims to make it easier for patients to access these services, some of which will be expanded to offer a greater range of tests. Halton residents will no longer have to travel out of Borough to receive care.

As well as being more convenient for patients, the proposed move reduces the risk of having to enter a hospital environment during the Covid-19 pandemic, especially important for patients of BAME origin, the vulnerable and those with long term conditions.  

Audiology and Ophthalmology are moving just 300 meters from Halton Hospital’s outpatients to the Shopping City while Dietetics is moving from St Paul’s Health Centre a distance of 3.5km served by public transport.

Current staff will relocate with their services and there will be no change to staffing levels.   The vacated space at Halton Hospital will be reallocated to clinically appropriate services – either those that require additional space or those that are relocating from Warrington, in line with the Trust’s plan of expanding and further developing Halton as its dedicated elective site – much of which is already underway as a result of the Covid-19 pandemic.

No estate will be lost or decommissioned at Halton Hospital. 

Views on this proposal are being sought from patients, carers, stakeholders, advocates and members of the public during March, ahead of formal public consultation taking place from April. 

Please complete our online survey here

Paper booklets and materials in alternative languages and format are available by contacting  tel: 01925 662114.

Virtual engagement sessions

Virtual engagement sessions will take place on the following dates and times via MS Teams. Simply click on the links to join:

Tuesday 9th March - 6:30pm – 7:30pm

Join here

Wednesday 10th March - 10:30am – 11:30am

Join here

You can submit questions for the presenters using the questions tab.

Services that would be available in the new Health Hub

Ophthalmic Services

  • Ophthalmology’s proposed initial plan is to move services currently being delivered at Halton Hospital to Runcorn Shopping City. This includes Paediatric Orthoptic and Optometry clinics and Paediatric Visual Processing Clinics. 
  • This plan also includes replicating some services that are currently delivered only at Warrington Hospital at Runcorn Shopping City. These include: Glaucoma assessment clinics, cataract pre-and post-operative clinics, ophthalmic primary care clinics (new patients only) and neuro-ophthalmology clinics.
  • There are also plans to introduce a new service not currently provided by the Trust at Runcorn Shopping City, which is the Hydroxychloroquine Screening Service. This new service is currently being developed in order to screen rheumatology patients to ensure their suitability for hydroxychloroquine treatment, and to routinely monitor those patients currently on the treatment for any visual complications.

Dietetics Services

  • Dietetics’ initial proposed plan is to consolidate clinics that are currently held at both Halton Hospital and St Paul’s Health Centre and deliver these instead at Runcorn Shopping City. 
  • This includes two general paediatric clinics and five general adult clinics per week.
  • This consolidation will provide a consistent and more accessible base for this service

Audiology Services

  • Audiology plans an expansion of current services that are currently offered (and would continue to be offered) at Halton Hospital. This will allow more patients to be seen each week.  The planned services for potential provision within Shopping City include assessment, fitting and repair of hearing aids, helping to reduce waits for these appointments and enabling provision in a potentially more convenient location.
More information

Read the full Engagement document and FAQs here.