We actively encourage our patients to leave us feedback on their experiences using our services.
Feedback is incredibly valuable to us. It is the only way that we can make improvements and share best practice across our teams. There are several feedback services that can be used in the NHS.
These are in addition to the Friends and Family test - the results for Friends and Family can be viewed elsewhere in this section here.
NHS Choices and Patient Opinion are two closely linked services that allow patients to leave comments and ratings on their experiences in the NHS - telling us what went well and what could be improved. Comments are shared between the two systems.
These comments are published for everyone to see on their websites. Both services have a moderation system to ensure comments are fair and genuine and hospitals have a right to reply to comments that are made.