Patient Feedback

What our patients say about our services and how we make changes.
Change my appointment

Appointment Form

If you have been given an outpatient appointment at the hospitals and are unable to attend for whatever reason you can use the form below.

It is really important that you let us know of any changes as soon as possible. This means we can offer the original appointment to another patient.

Please complete the form below with your contact details and as much information as possible. You can find most of the information we need on your appointment letter.

If you have any problems using this form, please call the number on your appointment letter and we will do our best to help you. You will receive a response from us so you know it has been received and actioned.

If you wish to change the date and time of your appointment you, you can click the re-book option and state any dates that are not suitable for you, or you can contact us using the number on your appointment letter.

We actively encourage our patients to leave us feedback on their experiences using our services.

Feedback is incredibly valuable to us. It is the only way that we can make improvements and share best practice across our teams. There are several feedback services that can be used in the NHS.

These are in addition to the Friends and Family test - the results for Friends and Family can be viewed elsewhere in this section here.

choicesandopinionlogo.pngThe NHS Choices and Patient Opinion feedback services

patientOpinion.pngNHS Choices and Patient Opinion are two closely linked services that allow patients to leave comments and ratings on their experiences in the NHS - telling us what went well and what could be improved. Comments are shared between the two systems.

These comments are published for everyone to see on their websites. Both services have a moderation system to ensure comments are fair and genuine and hospitals have a right to reply to comments that are made.

How do we rate?

NHS Choices creates star ratings based on patient feedback. This is an aggregate score of ratings left over the last 24 months about a hospital. A hospital can score between one star (worst) and five stars (best).

Our current scores are shown below. You can click on the stars to view the NHS Choices page for each of our hospitals and leave your own review. All you need is a valid email address as all feedback is moderated independently by NHS Choices:

Patient opinion

If you prefer to use the Patient Opinion service you can visit our trust pages here:

Warrington and Halton Hospitals Patient Opinion feedback page

National patient surveys

There are also a number of national patients surveys carried out either annually, or less frequently. In these surveys a number of recent patients (usually several hundred) are sent a questionnaire by an independent survey company to look at their experiences. Benchmarked reports are then produced.

We will shortly be providing links to the national:

  • Inpatient survey
  • Outpatient survey
  • Maternity survey
  • Accident and emergency survey
  • Cancer patients survey.