Privacy notice

How we use your information
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Appointment Form

If you have been given an outpatient appointment at the hospitals and are unable to attend for whatever reason you can use the form below.

It is really important that you let us know of any changes as soon as possible. This means we can offer the original appointment to another patient.

Please complete the form below with your contact details and as much information as possible. You can find most of the information we need on your appointment letter.

If you have any problems using this form, please call the number on your appointment letter and we will do our best to help you. You will receive a response from us so you know it has been received and actioned.

If you wish to change the date and time of your appointment you, you can click the re-book option and state any dates that are not suitable for you, or you can contact us using the number on your appointment letter.

1. Who we are

Warrington and Halton Hospitals NHS Foundation Trust (WHH) became an NHS Foundation Trust in 2008. WSHFT incorporates Warrington Hospital, Halton Hospital and Cheshire and Merseyside Treatment Centre. The three hospitals have come together to deliver excellent, safe and sustainable health services for local people.

2. Website privacy statement

WHH is committed to protecting your privacy, in accordance with the Data Protection Legislation and will not use any information we may hold about you for any purpose other than that for which it was collected.

WHH does not automatically capture or store personal information through our websites except in the cases outlined below. Under no circumstances is your data used for anything other than the purpose for which it has been collected.

This privacy policy only covers www.whh.nhs.uk . Other sites will have their own privacy policies and we cannot be held responsible or liable for how they may use your data.

At certain times you may be asked to fill in information about yourself on the site, e.g. when filling in a form. This information will only be used for the purpose stated in each case. WHH will not distribute personal information collected in this way to any third party, other than in limited cases where it is bound by law to do so.

WHH may analyse statistical trends based on responses to forms etc. to help to improve services; however, this analysis will not include identifiable personal information.

Although WHH will always treat the information you provide with the strictest confidence, we cannot guarantee the security of the World Wide Web. It is possible, though very unlikely, that someone other than WHH could access and read information sent to us in this way. If you feel concerned about this, please use another form of contact, e.g. telephone or post. 

3. Full information about WHH’s use of your medical information

In addition to the uses made of information about you from your use of this website, there is a full statement regarding WHH’s use of your information for clinical purposes here. 

4. Cookies

WHH uses cookies to help understand how people use this website and to enhance their experience of it by, for example, capturing which pages are most popular, how long people spend on each page and what links they use to access the information they are seeking.

WHH may also use cookies to enable the website to ‘remember’ details that you voluntarily give, such as when you complete online forms, so that you do not have to repeat the information next time you use the website.

On occasion WHH may embed content from another website, for example a YouTube video. Using a page with such content you may be presented with cookies from the third-party website. WHH does not control the dissemination of these cookies. You should check the third-party websites for more information about these.

You can set your browser to warn you before accepting cookies, or you can set it to automatically reject them. Rejecting cookies may inconvenience you in browsing our website. 

5. Patient information leaflets

While the information contained in our patient information leaflets has been written and checked by our clinical teams, they are intended to complement the advice of professional healthcare staff only. They should not be used without appropriate medical advice.

Procedures should only be undertaken by healthcare professionals and WHH will not be liable for injury, loss or financial impairment as a result of actions taken by individuals after reading the materials.

Care has been taken to describe the treatments in a sensitive manner. Due to their nature you may find some of the content distressing.

If you have any questions, please contact your GP or consultant. NHS 111 also provides a wealth of health information.

Most information available is in Adobe PDF format and you will need Adobe Acrobat to view it. 

6. Copyright

All material on this website, including text, graphics and photographs, is copyright of WHH unless otherwise stated.

Text and graphics may be freely reproduced for the purpose of personal, educational or private research use. However, all text and graphics, including photographs and the WHH logo, contained in the website are not authorised for any purposes unless permission is first obtained from WHH.

WHH maintains this website and is committed to the highest standards of information quality. While every attempt has been made to provide up to date and accurate information, WHH gives no warranty, either expressed or implied, as to the accuracy of the information on this website.

Neither does it confirm that that the site will be uninterrupted or error free, or that defects will be corrected. Similarly, confirmation cannot be given that the site is free of computer viruses. As a result, WHH accepts no liability for any loss, damage or inconvenience caused as a result of patients, staff and/or members of the public using the site.

7. External links

WHH provides links from this website to other sites to provide you with additional information but cannot guarantee that such links will always work, and makes no representations as to the quality or accuracy of these sites. WHH does not endorse any external sites and is not responsible for their content. 

8. Website maintenance

This website is maintained by the communications team at WHH.