Patient Experience Strategy

Change my appointment

Appointment Form

If you have been given an outpatient appointment at the hospitals and are unable to attend for whatever reason you can use the form below.

It is really important that you let us know of any changes as soon as possible. This means we can offer the original appointment to another patient.

Please complete the form below with your contact details and as much information as possible. You can find most of the information we need on your appointment letter.

If you have any problems using this form, please call the number on your appointment letter and we will do our best to help you. You will receive a response from us so you know it has been received and actioned.

If you wish to change the date and time of your appointment you, you can click the re-book option and state any dates that are not suitable for you, or you can contact us using the number on your appointment letter.

We would like to introduce our Patient Experience Strategy 2020 - 2023.

It is vital that we continue to learn from patient experience in order to further improve the high standards of care provided at our hospitals and the Trust is extremely proud of its work involving patients in decisions about services provided.

Our WHH community, both in our hospitals and externally, are pivotal in deciding what an ‘outstanding’ patient experience looks and feels like. Therefore, we pledge to actively seek, listen and act on feedback received from our patients, staff, and other key stakeholder groups.

This Patient Experience Strategy has been co-produced with our patients, our staff and our partners who have been asked “What matters to you?” and it reflects the needs of our local population.

If you would like a copy posting out to you please email: or click on the picture to access the virtual copy.