We would like to introduce our Patient Experience Strategy 2023 - 2025.
It is vital that we continue to learn from patient experience in order to further improve the high standards of care provided at our hospitals and the Trust is extremely proud of its work involving patients in decisions about services provided.
Our WHH community, both in our hospitals and externally, are pivotal in deciding what an ‘outstanding’ patient experience looks and feels like. Therefore, we pledge to actively seek, listen and act on feedback received from our patients, staff, and other key stakeholder groups.
This Patient Experience Strategy has been co-produced with our patients, our staff and our partners who have been asked “What matters to you?” and it reflects the needs of our local population.