If you have been given an outpatient appointment at the hospitals and are unable to attend for whatever reason you can use the form below.
It is really important that you let us know of any changes as soon as possible. This means we can offer the original appointment to another patient.
Please complete the form below with your contact details and as much information as possible. You can find most of the information we need on your appointment letter.
If you have any problems using this form, please call the number on your appointment letter and we will do our best to help you. You will receive a response from us so you know it has been received and actioned.
If you wish to change the date and time of your appointment you, you can click the re-book option and state any dates that are not suitable for you, or you can contact us using the number on your appointment letter.
**Anyone who has a high temperature should only attend the Urgent Treatment Centre in Runcorn whey they can provide evidence of a recent negative COVID PCR test. This requirement applies only to Runcorn UTC, not Widnes UTC.**
Runcorn Urgent Treatment Centre is open 8am to 9pm, seven days a week.
The centre brings a range of benefits to patients including a single point of access to urgent care services, reducing the need for some patients to travel to A&E.
There is also a range of diagnostic facilities including an x-ray department with extended opening hours and short-term observation bays.
To access the service local residents can'walk-in' during the opening hours, please make sure you arrive before 8pm to allow time to be seen before closing.
The centre also provides appointment slots for patients who contact NHS 111 first.
Contacting NHS 111 enables residents to access expert health advice and clinical assessment. Depending on the individual needs of patients, NHS 111 can book time slots for patients at GP surgeries, NHS Runcorn Urgent Treatment Centre, NHS Widnes Urgent Treatment Centre and the emergency department at Warrington Hospital, if appropriate.
Patients with a booked face-to-face arrival time slot will benefit from reduced waiting times, where clinical urgency permits, and support NHS services to maintain social distancing in waiting areas.
Residents who are registered with a local GP practice can continue to contact their surgery online or via phone as usual.
Anyone with a life-threatening emergency should call 999 immediately.
There is also a range of diagnostic facilities including an x-ray department with extended opening hours and short-term observation bays - again so patients do not need to travel to a hospital for these services.
The centre is kite marked by North West Ambulance service, which means that if you call an ambulance but your condition is not life threatening, you may be taken to the UCC for treatment rather than to a local Accident and Emergency department.
On arrival you will be initially assessed to prioritise the urgency of your care. You will be seen by a Doctor or Clinical Nurse Practitioner to complete your care.
Some people will be monitored in the observation bays before deciding on an appropriate care plan. This may, for example, involve treatment with intravenous (through a vein) medication prescribed in the centre and further tests, also whilst in the centre.
Who can access the service? - Anyone can use this service, no appointment is neededbut can be arranged by contacting NHS 111.
What? - Any illness that needs urgent attention, injury or fractures.
The Urgent Care Centre is staffed by a team of highly trained nurses with support from doctors and GPs.
Runcorn Urgent Treatment Centre operates opening hours of 8am to 9pm, 7-days week but please arrive before 8pm to allow time to be seen before closing.
There is also a NHS Widnes Urgent Treatment Centre open 8am to 9pm - located at:
As with all emergency departments, patients are seen in a priority manner. The more urgent the condition is, the faster you are seen.
We aim to initially assess more than 95% of our patients in less than 15 minutes and aim to provide treatment and a decision on your care within a maximum of four hours from your arrival.
Some patients are offered treatment and further monitoring in the unit.
Current waiting times for Runcorn Urgent Treatment Centre and Warrrington A&E department are available here.
The options are:
What conditions can be treated at the Urgent Care Centre?
Once assessed you will receive treatment or, if deemed appropriate, be referred to another service.
Services for children
NHS Runcorn Urgent Care Centre has specialist paediatric nurses who have expertise in treating Children along with special paediatric observation suites.
There is also a Doctor on staff who is able to treat paediatric illnesses and injuries as appropriate.
If you require an x-ray during your visit to the UCC, you can now receive this directly from the centre. X-ray is open from 8am – 9pm, Seven days a week.
What conditions cannot be treated at the centre?
Conditions that Urgent Care Centres cannot treat include:
During the 30 minutes before closing, patients will be assessed but might be referred to their GP, Out of Hours GP or the A&E at Warrington Hospital or Whiston Hospital, depending on what is closer for you.
You have accessed the Warrington and Halton Teaching Hospitals NHS Foundation Trust web page.
To access urgent mental health support please follow the advice below:
More information about the new helpline can be found at: www.nwbh.nhs.uk
For Adult Mental health support and advice:
North West Boroughs Mental Health assessment team provides specialist assessment, advice for adults with moderate to severe symptoms of mental illness such as severe depression and anxiety, as well as conditions like schizophrenia and bipolar disorder.
The Warrington and Halton team is available 24 hours a day, 365 days a year; you will need to be registered with a GP in the town where you live to be able to access this service because it is your GP who will need to refer you to the assessment team. If your symptoms are moderate/severe and you cannot talk to your GP you can call the assessment service direct.
Warrington assessment team can be contacted:
Tel: 01925 666 647,
Address: Wakefield House, Warrington Hospital, Guardian Street, Warrington, WA5 1GH
Halton assessment team can be contacted:
Tel: 0151 422 6804 (8am - 8pm)
After 8pm call 01925 664 000 and ask to be put through to the Halton Assessment Team.
Address: Halton Assessment Team (Runcorn)
The Brooker Centre, Halton Hospital, Hospital Way, Runcorn
Widnes assessment team can be accessed
Address: Halton Assessment Team (Widnes)
Vine Street Resource Centre, 30A Widnes Road, Widnes
For Children’s Mental health (CAMHS) support and advice:
CAMHS service provides support for children and young people up to age 18 with their emotional, mental health and wellbeing, regarding matters relating to school, friends and family life. In the Warrington and Halton area. The service works with the patient and their family to support the child/young persons’ mental health and wellbeing, children, young people and their parents or carers can call CAMHS directly.
To contact CAMHS:
Warrington CAMHS team
Tel: 01925 575 904 between 9am and 5pm, from Monday to Friday; out of hours, contact the CAMHS Response Team every day until 9pm, on 01744 627 618.
Address: The Alders, Birch Avenue, Warrington.
If you require immediate medical attention after 9pm, please visit Warrington A/E department.
Halton CAMHS team
Tel: 01928 568 162 (9am-5pm, Mon-Fri)
Address: Thorn Road Clinic, Thorn Road, Runcorn, WA7 5HQ
out of hours, contact the CAMHS Response Team every day until 9pm, on 01744 627 618.
If you require immediate medical attention after 9pm, please visit Warrington A/E department where you will be able to access the CAMHS Response Team up to midnight.
From 14/4/20 a New 24/7 crisis line to support people’s mental health service will be available:
From 14/4/20 a New 24/7 crisis line to support people’s mental health service will be available