There are many things we can all do to keep well this winter and many winter illnesses can be safely treated at home.

• getting vaccinated to protect against flu and COVID-19 if you are aged 65 or over; pregnant; have a health condition that puts you at risk; or are an unpaid carer or household contact of someone at risk
• washing your hands properly with soap and water to prevent the spread of viruses such as flu and norovirus (also called the ‘winter vomiting bug’ - visit nhs.uk/handwashing
• ordering repeat prescriptions before you run out, through your GP, local pharmacy or NHS-approved apps
• asking your pharmacist what over-the-counter medicines should be in your cabinet to help you and your family relieve symptoms of common winter illnesses such as colds, sinusitis or earache
• speaking to your GP practice about NHS Talking Therapies if you are anxious, depressed or struggling to cope – please contact the Mersey Care 24/7 freephone crisis line on 0800 051 1508, if you or a loved one are experiencing a mental health crisis or visit merseycare.nhs.uk/urgent-help
• checking for safety concerns around the home which is particularly important for reducing the risk of trips and falls for those who are elderly and frail. Simple changes can include moving rugs and mats from the top and bottom of the stairs, installing a night light near the bed to make sure you can see if you wake at night, and removing trip hazards like trailing wires or clutter from your home. It is also important to think about fire safety and installing smoke alarms on very floor of your home an provide a vital early warning should a fire start. For a free online home fire safety check visit www.ohfsc.co.uk. 
• keep active to reduce the risk of heart disease, stroke and type 2 diabetes among other illnesses. Regular exercise can improve physical and mental health and be beneficial for recovery if you do get ill. Visit nhs.uk/keepactive or ageuk.org.uk/active
• looking out for other people, such as older neighbours, friends and family members who may need a bit of extra help over the winter
• providing support for someone returning home from a stay in hospital, including putting the heating on, arranging help around the home, and stocking up on basic food supplies and medicines

For more information on staying well this winter visit the NHS website www.nhs.uk/staywell

Information on when and how to access health and care services in Halton and Warrington is contained within this web page.
 

For information on the signs, symptoms and treatment for range of common health conditions in adults and children and advice on when to seek further help and advice visit: 

Health A to Z - NHS (www.nhs.uk)
 

Adults

It's important to get your seasonal flu and COVID-19 vaccinations if you're at higher risk of getting seriously ill from these illnesses.

You may be able get the NHS flu and COVID-19 vaccines if you:

• are aged 65 or over (including those who will be 65 by 31 March 2024)
• have certain health conditions or a learning disability
• are pregnant
• live with someone who has a weakened immune system
• are a carer
• are a frontline health or social care worker
• live in a care home

For more information on who can access the adult flu and COVID-19 vaccines and how to book vaccination slots visit www.nhs.uk/staywell

Children

Most children can get the children's flu vaccine. This includes children who were aged 2 or 3 years on 31 August 2023, school-aged children (Reception to Year 11) and children with certain health conditions.

For more information visit the NHS web page: Child flu vaccine - NHS (www.nhs.uk)
 

If you need medical help fast, think you need to go to an accident and emergency department or aren’t sure which service is right for you, contact NHS 111 online or by phone. NHS 111 is a free service available 24 hours a day, seven days a week.

NHS 111 advisors can provide health advice, put you in touch with the most appropriate service for your needs and arrange to have you seen by an emergency dentist, GP, or pharmacist.

They can also or call you an ambulance or book you in to be seen quickly and safely at an accident and emergency / emergency department or urgent treatment centre, if required.

Go online to 111.nhs.uk or call 111. British Sign Language interpreter service and other language interpreters are available. For text relay service call 18001 111 using the Relay UK app or a textphone.

If you someone you know is experiencing a life-threatening medical emergency, you should call 999 immediately.

Your local high street Pharmacy is a good place to start if you have a minor ailment such as a headache, cough or sore throat. Pharmacists are qualified to give advice and dispense medicine for a range of illnesses including colds, stomach upsets, skin conditions and much more.

Pharmacists can provide many treatments ‘over the counter’ to help you get better at home.

You don’t need to make an appointment, or even make a purchase to speak with them in confidence in a private consultation area.

Over-the-counter remedies 

Ask your pharmacist what medicines (including paracetamol and ibruprofen) should be in your cabinet to help you and your family relieve the symptoms of common winter illnesses such as colds sinusitis or ear infections.

Emergency / out-of-hours pharmacy services

If you run out of medicine outside of your GP surgery's normal opening hours and need some urgently, there are a few ways to get an emergency supply quickly, even if you're away from home.

If you already have a prescription and urgently need the medicine, you can get your medicine from any pharmacy as long as they have it in stock. Use the NHS pharmacy service search to find other nearby pharmacies and their opening hours – some are open until midnight or later, even on public holidays.

If you do not have a prescription visit the NHS website, Out-of-hours-medicines - NHS (www.nhs.uk)

NHS Urgent Treatment Centres in Runcorn and Widnes are open from 8am to 9pm, seven days a week, 365 days are year (including bank holidays) but please arrive before 8pm to allow time to be seen before closing.
 
Urgent Treatment Centres have an x-ray department and can treat a range of conditions that require urgent treatment, but are not life-threatening such as:

• minor cuts or wounds 
• bites, stings, rashes and allergic reactions
• minor burns and scalds
• sprains, strains and joint pains
• ear or eye injuries and infections

The centres in our area also provide arrival time slots for patients who contact NHS 111. 

Runcorn Urgent Treatment Centre
Nightingale Building
Hospital Way
Runcorn 
Cheshire 
WA7 2DA
Telephone: 01928 753408  

See the current waiting times for Runcorn Urgent Treatment Centre.

Widnes Urgent Treatment Centre
Health Care Resource Centre
Oaks Place
Caldwell Road, Widnes
WA8 7GD
01925 946436

To find alternative urgent treatment centres visit the NHS website.

You can get help from your GP surgery for free, but you will usually need to make an appointment.

GPs offer routine and urgent appointments during practice opening hours and can also refer you to other NHS services.

You can contact your GP practice by phone, through their practice website or through the NHS App. If you need a face-to-face appointment, you will be given one.

Find out more about GP Appointments and Bookings

Evening and weekend appointments at Enhanced Access Hubs

Appointments are available at the hubs or within some GP practices. Appointments can be booked via your GP practice or direct with the service when your practice is closed.

An out of hours GP service is also available from 6.30pm to 8am on weekdays and 24 hours at weekends and bank holidays. See the section on the Help us help you page.

Repeat prescriptions 

Always order repeat prescriptions before you run out, through your GP, local pharmacy or NHS-approved apps, including the NHS App. This is especially important before your GP practice or pharmacy closes for holidays.
If you have been prescribed antibiotics or any other medication, make sure you take them as directed.

Registering with a GP practice

Anyone in England can register with a GP surgery to access NHS services. It's free to register and can be done online. You do not need proof of address or immigration status, ID or an NHS number.
For information on registering with a GP practice visit - How to register with a GP surgery - NHS (www.nhs.uk)
 

The GP Out of hHours service is available from 6.30pm to 8am on weekdays and 24 hours at weekends and bank holidays.

Patients can access the service by contacting NHS 111 online or by phone.

All patients will be assessed by a clinician over the phone.

A clinical decision will be made about the medical care each patient requires.

This may result in telephone advice only, an invite to a face-to-face consultation or home visit from one of the service GPs.

Halton's GP out of hours face-to-face service is located within the Runcorn Urgent Treatment Centre.

Warrington GP out of hours face-to-face service is located at Bath Street Health and Wellbeing Centre.

Please do not attend without an appointment for a face-to-face consultation.

Our Emergency Department (also known as Accident and Emergency) is located at Warrington Hospital, Lovely Lane, WA5 1QG.

Please remember an emergency department should be used for genuine life-threatening illnesses and emergencies, such as loss of consciousness, chest pain, breathing difficulties, severe bleeding that cannot be stopped, stroke or major trauma such as a road traffic accident.

See the current waiting times for Warrington Emergency Deparment on our website.

If you someone you know is experiencing a life-threatening medical emergency, you should call 999 immediately.
 

Dentists are open for urgent and routine treatments. If you're registered with a dentist, you can contact the surgery by phone or in person.

You might have to wait for an appointment if it's not urgent.

If you need dental treatment in an emergency:

• call a dentist: some surgeries offer urgent appointments at short notice
• if you do not have a dentist, find one by calling NHS 111

Do not contact a GP, as they will not be able to offer emergency or out-of-hours dental care.

Only go to a hospital accident and emergency department if you have:

• heavy bleeding 
• injuries to your face and mouth
• severe swelling, or increasing swelling of your mouth, lips, throat, neck or eye

If you're in pain while waiting to see a dentist, take painkillers such as paracetamol or ibuprofen. NHS 111 can also offer other self-care advice.

For more information visit the NHS website page:  How can I access an NHS dentist in an emergency or out of hours? - NHS (www.nhs.uk)

To find and register with an NHS dentist visit the NHS website page: Dental services - NHS (www.nhs.uk)

Warrington Urgent Community Response (UCR) service

A step up and step down service supporting professionals to maintain people at home – to prevent avoidable hospital attendances and admissions – and to help people return home from hospital who need extra support.

Operates  365 days per year, from 8am to 8pm, working in partnership with a wider community team.

The team is made up of nurses, social workers and therapists who ensure people are supported to:

• remain at home when things start to get challenging or difficult
• recover after a fall, accident, acute illness or operation that would otherwise put them at risk of going into hospital
• reduce the risk of being admitted to hospital
• return home more quickly after a hospital stay

To receive support from the service, please call 01925 444220.

For more information visit Warrington Borough Council website page: Urgent Community Response (UCR) service | warrington.gov.uk

Halton Council Social Care

For information on adult and children’s social care services visit Halton Borough Council webpage: 
Get in touch with adult and children social care teams (halton.gov.uk)
 

A mental health crisis often means that you no longer feel able to cope or be in control of your situation. It often involves a sudden or continued worsening of your symptoms. You may feel great emotional distress or anxiety, feel you can't cope with day-to-day life, think about suicide or self-harm, or experience hallucinations and hearing voices.

Children, young people and adults in Halton and Warrington who need urgent mental health support, can call the Mersey Care 24/7 freephone crisis line on 0800 051 1508.

For more information the crisis line and other mental health services available in this area visit the Mersey Care website Help in a crisis (merseycare.nhs.uk)

If you live outside of the above areas visit nhs.uk/urgentmentalhealth 

You can get mental health support and advice by texting the word REACH to 85258. The text service is available 24/7 and offers free and confidential support to adults, children and young people who can be put in touch with a trained volunteer. 

If you are looking for tips, guides, tools and activities to support your overall mental health visit Self-help - NHS (www.nhs.uk)

For information and advice on a range of conditions and NHS services visit nhs.uk

It's really important that you try to attend your hospital appointment. If you have been asked to come and see us at the hospitals it is because your doctor thinks you should see a specialist expert about your health and you may need some important treatment.

If you really can't make your appointment, don't worry but please let us know with as much notice as possible by calling the number on your appointment letter or by cancelling it via the online cancellation service here.

Not well?
If you have symptoms of flu, COVID-19 or norovirus (upset stomach) please avoid visiting our hospitals and let us know if you need to cancel or rearrange your appointment by using the contact on your appointment letter.
 

Hospital stays are designed to provide specific and, usually, intense care. We all know that it’s much better for a patient’s physical and mental wellbeing to leave hospital as soon as they are medically ready to do so. Patients who stay in hospital longer than is necessary may face associated risks, such as infections and the loss of independence and mobility.

We are working to reduce prolonged hospital stays and help our patients continue their recovery at home. For those that can’t go straight home we will support them in their next steps. 

We want to encourage more patients in hospital to ask ‘When am I going home? and to support their loved ones and carers to prepare for their return home and their continued recovery. 

For more information on what to ask and how to prepare, visit our Going home from hospital page.