Change my appointment

Appointment Form

If you have been given an outpatient appointment at the hospitals and are unable to attend for whatever reason you can use the form below.

It is really important that you let us know of any changes as soon as possible. This means we can offer the original appointment to another patient.

Please complete the form below with your contact details and as much information as possible. You can find most of the information we need on your appointment letter.

If you have any problems using this form, please call the number on your appointment letter and we will do our best to help you. You will receive a response from us so you know it has been received and actioned.

If you wish to change the date and time of your appointment you, you can click the re-book option and state any dates that are not suitable for you, or you can contact us using the number on your appointment letter.


Warrington and Halton Teaching Hospitals NHS Foundation Trust hosted the successful launch of The Pan Cheshire ICON Partnership on Wednesday 17th July 2019 in a bid to help to reduce harm and provide help and support for our families. The Pan-Cheshire partners have since continued to work closely together to plan, organise and deliver the ICON programme across the whole of Cheshire and continued to raise awareness through additional events, including a recent successful North West Regional ICON Webinar which was delivered by the founder of ICON Sue Smith and attended by over 330 participants.

Despite the challenges faced during the global pandemic, the Pan-Cheshire ICON group have continued to thrive, ensuring the provision of ICON training to multi-professionals and agencies and that ICON is firmly embedded, including in GP practice. The ICON message and crying plan are now also included in Cheshire and Mersey Personal Child Health Record (red book).

Feedback from colleagues who have delivered ICON to new parents has been incredibly positive. ICON has just become part of what we do in our day to day work. A quote from a parent of premature twins demonstrates how significant the impact of ICON can be. The mum of premature twins reported to a neonatal nurse “my twins were just crying and crying and not settling and then I remembered the ICON message. It really helped me re-focus and I found it calming”, another mother from a HMP mother and baby unit said ‘When my baby began to cry more frequently, I remembered the ICON discussion with my Health Visitor, I felt prepared and able to cope’.

Looking forward to 2021

ICON is well embedded with health services across Cheshire and is going from strength to strength. The focus for the Pan-Cheshire group will now turn to our multiagency partners and for 2021 the Pan-Cheshire ICON group already have exciting developments planned.

  • March 2021 there is to be an ICON week in which the ICON programme will be further promoted across health and social care services
  • ICON training programme will continue to be delivered to multi-agencies and partnerships across Pan Cheshire and Scoping exercises carried out to reach out to other agencies, ie, the voluntary sector and child minders.
  •  Work in collaboration with Cheshire Fire Service to further promote ICON



Monday 15th March - ICON Week: Introduction

Tuesday 16th March - ICON Week: Presentation on I

Wednesday 17th March - ICON Week: Presentation on C

Thursday 18th March - ICON Week: Presentation on O

Friday 19th March - ICON Week: Presentation on N

Additional Resources

Video to accompany the Presentation I, click here to access it..