Help Us, Help You Campaign

On Friday 9th October, NHS England and NHS Improvement, together with Public Health England, launched the first phase of the latest ‘Help Us, Help You’ campaign – ‘NHS Access’ – which will address the barriers that are deterring patients from accessing the NHS across priority services.

Change my appointment

Appointment Form

If you have been given an outpatient appointment at the hospitals and are unable to attend for whatever reason you can use the form below.

It is really important that you let us know of any changes as soon as possible. This means we can offer the original appointment to another patient.

Please complete the form below with your contact details and as much information as possible. You can find most of the information we need on your appointment letter.

If you have any problems using this form, please call the number on your appointment letter and we will do our best to help you. You will receive a response from us so you know it has been received and actioned.

If you wish to change the date and time of your appointment you, you can click the re-book option and state any dates that are not suitable for you, or you can contact us using the number on your appointment letter.

COVID-19 has changed the way that people are accessing NHS services. A recent survey of 2,178 people found that almost half (48%) of the public would delay or not seek medical help at all. A fifth (22%) would not want to burden the NHS, and a similar proportion said that fear of getting coronavirus or passing it onto others was a major reason for not getting help.

Today, NHS England and NHS Improvement are launching the Access phase of the ‘Help Us, Help You’ campaign to encourage the public to contact their GP if they are worried about a symptom that could be cancer (such as unexplained blood, a lump, weight loss which feels 2 Kantar data – A representative sample of 2,178 adults were asked about their attitudes to seeking medical help at the current time (September 2020), compared to what they would have done before the coronavirus outbreak in March 2020 significant or an unexplained pain that lasts three weeks or more), and encourage pregnant women to keep appointments and seek advice from their midwife or maternity team if they are worried about their baby. The campaign will also encourage those already who are already being treated for a health issue to keep their routine appointments and those experiencing mental health issues to access NHS services and support. The NHS has introduced a range of measures to ensure the safety of patients, including COVID-secure wards and phone and digital appointments, and the ‘Help Us, Help You’ campaign will help to reassure patients that the NHS can help them safely.

The campaign will launch with brand new advertising, posters, partnership activity, PR, social media and specific Black, Asian and Minority Ethnic (BAME) and disability groups’ communications targeted to the reach the appropriate audiences. In a new short film, celebrities and members of the public who have shown extraordinary support to the NHS during the pandemic have come together to share the message of how the NHS can help the public over the winter months. Your NHS is here to see you, safely. Help Us, Help You.


Web links

For cancer

  • Visit for more information
  • For using the NHS during coronavirus Visit for more information
  • For pregnancy advice Visit for more information