Urgent Community Response (UCR) Service – Warrington

General introduction

We are a step up and step down service supporting professionals to maintain people at home – to prevent avoidable hospital attendances and admissions – and to help people return home from hospital who need extra support.

We operate 365 days per year, from 8am to 8pm, working in partnership with a wider community team.

We provide urgent (in two hours) assessment and support (in two days) for a short time, to help people recover and retain independence.

We ensure people are supported to:

remain at home when things start to get challenging or difficult
recover after a fall, accident, acute illness or operation that would otherwise put them at risk of going into hospital
reduce the risk of being admitted to hospital
return home more quickly after a hospital stay

We work with our intermediate care service to provide ongoing support if required.

How to access this service

People eligible for the service are:

adults aged 18 and over who live in or registered with a GP in Warrington
those at risk of hospital attendance / admission
people who are medically safe to be treated/cared for in a community setting
those in need of assessment / intervention within two hours (and are safe to wait for up to two hours)

We work closely with GP practices and the North West Ambulance Service (NWAS).

We take referrals from any professional, as well as self-referrals, or referrals from family members.

To receive support from the service, please call us on the number in the 'Contact us' section.

A triage will be completed and a clinical record will be opened and assigned to a practitioner. We aim to respond within two hours.

More information from the NHS on the 2 hour response guide.

About the team

Our team is made up of nurses, social workers and therapists.