Runcorn Urgent Care Centre - Revised opening hours from 30 March 2020

The urgent care centre provides care for illness as well as injury and preventing local people from needing to travel to A&E.
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Appointment Form

If you have been given an outpatient appointment at the hospitals and are unable to attend for whatever reason you can use the form below.

It is really important that you let us know of any changes as soon as possible. This means we can offer the original appointment to another patient.

Please complete the form below with your contact details and as much information as possible. You can find most of the information we need on your appointment letter.

If you have any problems using this form, please call the number on your appointment letter and we will do our best to help you. You will receive a response from us so you know it has been received and actioned.

If you wish to change the date and time of your appointment you, you can click the re-book option and state any dates that are not suitable for you, or you can contact us using the number on your appointment letter.

Residents in Warrington and Halton who are in need of urgent – but not emergency care – are now being asked to contact NHS 111 first before travelling to hospital.
This new initiative  patients will be able to get expert health advice and clinical assessment and depending on the individual needs of patients, NHS 111 can book time slots for patients at GP surgeries, NHS Runcorn Urgent Care Centre, NHS Widnes Urgent Care Centre and the emergency department at Warrington Hospital. 

This new way of working will support patients to stay as safe as possible during the coronavirus pandemic by managing the number of patients attending services at any one time. It will also ensure patients get the right care, in the right place by signposting to other services and sources of advice and ensuring that patients get the most appropriate care.

Patients with a booked face-to-face time slot will benefit from reduced waiting times and NHS services can help maintain social distancing guidelines in waiting areas further reducing the risk of infection. 

Residents who are registered with a local GP practice can continue to contact their surgery online or via phone as usual. 

Anyone with a life-threatening emergency should call 999 immediately.
 

Our services

The centre brings a range of benefits to patients including a single point of access to urgent care services, reducing the need for some patients to travel to A&E.

There is also a range of diagnostic facilities including an x-ray department with extended opening hours and short-term observation bays - again so patients do not need to travel to a hospital for these services.  

The centre is kite marked by North West Ambulance service, which means that if you call an ambulance but your condition is not life threatening, you may be taken to the UCC for treatment rather than to a local Accident and Emergency department.

On arrival you will be initially assessed to prioritise the urgency of your care.  You will be seen by a Doctor or Clinical Nurse Practitioner to complete your care.

Some people will be monitored in the observation bays before deciding on an appropriate care plan. This may, for example, involve treatment with intravenous (through a vein) medication prescribed in the centre and further tests, also whilst in the centre.


Referral information

Who can access the service? - Anyone can use this service, no appointment is needed.

What? - Any illness that needs urgent attention, injury or fractures.

Who's in the team?

The Urgent Care Centre is staffed by a team ofUCC.jpg highly trained nurses with support from doctors and GPs.

Opening times

Runcorn Urgent Care Centre – COVID-19

Due to the ongoing COVID-19 (Coronavirus) pandemic we are concentrating our clinicians’ skills and availability at Runcorn Urgent Care Centre into opening hours of 8am to 9pm, 7-days week with effect from Monday 30th March 2020.  

  • You can be seen at the Urgent Care Centre for a wide range of minor illnesses and injuries
  • Your GP is still the best person to see you if you are living with a long-term condition.
  • Widnes Urgent Care Centre remains open 8am – 9pm, 7-days week.
  • If you believe you have symptoms of Covid-19 (a new dry, persistent cough and/or high temperature) please do not come to the Urgent Care Centre, hospital, your GP or contact NHS111 unless you become poorly. All the information that you need is available on the Government website at https://www.gov.uk/coronavirus
  • Everyone should follow the expert national guidance on social distancing and self-isolation, staying at home wherever possible, to help limit the spread of coronavirus, protect the most vulnerable people in our communities and our NHS.
Contact information

Main Contact Information

Entrance 2 
Halton General Hospital 
Hospital Way
Runcorn 
Cheshire 
WA7 2DA

Telephone1:
01928 714567


Urgent Care in Widnes

There is also a NHS Widnes Urgent Care Centre open 7am to 10pm - located at:

Widnes Healthcare Resource Centre
Caldwell Road
Widnes WA8 7GD
What are the waiting times?

As with all emergency departments, patients are seen in a priority manner. The more urgent the condition is, the faster you are seen.

We aim to initially assess more than 95% of our patients in less than 15 minutes and aim to provide treatment and a decision on your care within a maximum of four hours from your arrival.

Some patients are offered treatment and further monitoring in the unit.

When to use an Urgent Care Centre?
When to use A&E and Urgent Care Centre:
  • Accident and Emergency department -A&E and ambulance services are for life-threatening conditions only.
  • Urgent Care Centre -They provide treatment for urgent illness and injury for adults and children from 8am to 9pm every day of the year (View below what conditions can be treated here)
There are a range of other treatment options available to you and your family:

The options are:

  • Your GP is your first point of contact for non-emergency illnesses which you can’t treat yourself, and practices can offer same day appointments if necessary.
  • When the surgery is closed, you can still see a local GP with the GP out-of-hours service - just call 111 and you will be transferred to an adviser.
  • Your local pharmacy can offer free, confidential advice on a range of health issues and you don’t need an appointment.
  • Unwell? Unsure? Confused? If you feel unwell but it’s not an emergency NHS 111 provide expert health advice and information 24 hours a day, 365 days a year

What conditions can be treated at the Urgent Care Centre?

Dependant on the severity of your condition, the Urgent Care Centre can treat a wide variety of problems including but not limited to:

  • cuts and grazes
  • sprains and strains
  • broken bones (fractures)
  • bites and stings
  • infected wounds
  • minor head injuries
  • eye problems, such as minor eye infections, scratches or something that is stuck in your eye.
  • Low severity chest pain
  • Respiratory problems like asthma
  • Abdominal pain
  • Fever
  • Rashes
  • Water infections
  • Diarrhoea and vomiting
  • Any new or exacerbation of a long term health problem that needs urgent attention

Once assessed you will receive treatment or, if deemed appropriate, be referred to another service.


Services for children

NHS Runcorn Urgent Care Centre has specialist paediatric nurses who have expertise in treating Children along with special paediatric observation suites. 

There is also a Doctor on staff who is able to treat paediatric illnesses and injuries as appropriate. 


X-ray

If you require an x-ray during your visit to the UCC, you can now receive this directly from the centre.  X-ray is open from 8am – 9pm, Seven days a week.


What conditions cannot be treated at the centre?

Conditions that Urgent Care Centres cannot treat include:

  • Routine pregnancy care
  • gynaecological problems
  • drug overdose
  • alcohol related problems
  • mental health problems
  • health conditions that would normally be treated by your GP or hospital.
Mental Health Crisis Advice and Contact Support

You have accessed the Warrington and Halton Teaching Hospitals NHS Foundation Trust web page.

To access urgent mental health support please follow the advice below:

  • To access the dedicated local crisis lines where NHS staff will support you:
  • If you live in Halton, Knowsley, St Helens or Warrington call 01925 275 309
  • If you live in Wigan call 01942 636 395
  • The crisis lines are available 24 hours a day, seven days a week and are open to people of all ages – including children and young people
  • The crisis lines are now the first port of call for mental health crisis help – it is operated by people in your local area who will know how best to support you. If you call NHS111 you may have to wait longer for help and will be redirected to this local service
  • Please note, A&E and 999 are not the best places to get help for the majority of mental health problems – call our crisis line to be directed to the best local service to support you
  • You should still call 999 or go to A&E if you have a life-threatening emergency requiring immediate mental or physical health assistance
  • For non-urgent help and general wellbeing advice, North West Boroughs Healthcare’s website contains information and links to resources to support people with anxiety, low-mood, and worries relating to the current Covid-19 pandemic: www.nwbh.nhs.uk/coronavirus

 

More information about the new helpline can be found at: www.nwbh.nhs.uk

 

For Adult Mental health support and advice:

 

North West Boroughs Mental Health assessment team provides specialist assessment, advice for adults with moderate to severe symptoms of mental illness such as severe depression and anxiety, as well as conditions like schizophrenia and bipolar disorder.

 

The Warrington and Halton team is available 24 hours a day, 365 days a year; you will need to be registered with a GP in the town where you live to be able to access this service because it is your GP who will need to refer you to the assessment team. If your symptoms are moderate/severe and you cannot talk to your GP you can call the assessment service direct.

 

Warrington assessment team can be contacted:

Tel: 01925 666 647,

Address: Wakefield House, Warrington Hospital, Guardian Street, Warrington, WA5 1GH

 

Halton assessment team can be contacted:

Tel: 0151 422 6804 (8am - 8pm)

After 8pm call 01925 664 000 and ask to be put through to the Halton Assessment Team.

Address: Halton Assessment Team (Runcorn)

The Brooker Centre, Halton Hospital, Hospital Way, Runcorn

WA7 2DA

 

Widnes assessment team can be accessed

Tel: 0151 422 6804 (8am - 8pm)

After 8pm call 01925 664 000 and ask to be put through to the Halton Assessment Team.

Address: Halton Assessment Team (Widnes)

Vine Street Resource Centre, 30A Widnes Road, Widnes

WA8 6AD

 

For Children’s Mental health (CAMHS) support and advice:

 

CAMHS service provides support for children and young people up to age 18 with their emotional, mental health and wellbeing, regarding matters relating to school, friends and family life. In the Warrington and Halton area. The service works with the patient and their family to support the child/young persons’ mental health and wellbeing, children, young people and their parents or carers can call CAMHS directly.

 

To contact CAMHS:

 

Warrington CAMHS team

Tel: 01925 575 904 between 9am and 5pm, from Monday to Friday; out of hours, contact the CAMHS Response Team every day until 9pm, on 01744 627 618.

Address: The Alders, Birch Avenue, Warrington.

If you require immediate medical attention after 9pm, please visit Warrington A/E department.

 

Halton CAMHS team

Tel: 01928 568 162 (9am-5pm, Mon-Fri)
Address: Thorn Road Clinic, Thorn Road, Runcorn, WA7 5HQ

out of hours, contact the CAMHS Response Team every day until 9pm, on 01744 627 618.


If you require immediate medical attention after 9pm, please visit Warrington A/E department where you will be able to access the CAMHS Response Team up to midnight. 

 

From 14/4/20 a  New 24/7 crisis line to support people’s mental health service will be available:

You have accessed the Warrington and Halton Teaching Hospitals NHS Foundation Trust web page.

To access urgent mental health support please follow the advice below:

  • To access the dedicated local crisis lines where NHS staff will support you:
    • If you live in Halton, Knowsley, St Helens or Warrington call 01925 275 309
    • If you live in Wigan call 01942 636 395
  • The crisis lines are available 24 hours a day, seven days a week and are open to people of all ages – including children and young people
  • The crisis lines are now the first port of call for mental health crisis help – it is operated by people in your local area who will know how best to support you. If you call NHS111 you may have to wait longer for help and will be redirected to this local service
  • Please note, A&E and 999 are not the best places to get help for the majority of mental health problems – call our crisis line to be directed to the best local service to support you
  • You should still call 999 or go to A&E if you have a life-threatening emergency requiring immediate mental or physical health assistance
  • For non-urgent help and general wellbeing advice, North West Boroughs Healthcare’s website contains information and links to resources to support people with anxiety, low-mood, and worries relating to the current Covid-19 pandemic: www.nwbh.nhs.uk/coronavirus

 

More information about the new helpline can be found at: www.nwbh.nhs.uk

 

For Adult Mental health support and advice:

 

North West Boroughs Mental Health assessment team provides specialist assessment, advice for adults with moderate to severe symptoms of mental illness such as severe depression and anxiety, as well as conditions like schizophrenia and bipolar disorder.

 

The Warrington and Halton team is available 24 hours a day, 365 days a year; you will need to be registered with a GP in the town where you live to be able to access this service because it is your GP who will need to refer you to the assessment team. If your symptoms are moderate/severe and you cannot talk to your GP you can call the assessment service direct.

 

Warrington assessment team can be contacted:

Tel: 01925 666 647,

Address: Wakefield House, Warrington Hospital, Guardian Street, Warrington, WA5 1GH

 

Halton assessment team can be contacted:

Tel: 0151 422 6804 (8am - 8pm)

After 8pm call 01925 664 000 and ask to be put through to the Halton Assessment Team.

Address: Halton Assessment Team (Runcorn)

The Brooker Centre, Halton Hospital, Hospital Way, Runcorn

WA7 2DA

 

Widnes assessment team can be accessed

Tel: 0151 422 6804 (8am - 8pm)

After 8pm call 01925 664 000 and ask to be put through to the Halton Assessment Team.

Address: Halton Assessment Team (Widnes)

Vine Street Resource Centre, 30A Widnes Road, Widnes

WA8 6AD

 

For Children’s Mental health (CAMHS) support and advice:

 

CAMHS service provides support for children and young people up to age 18 with their emotional, mental health and wellbeing, regarding matters relating to school, friends and family life. In the Warrington and Halton area. The service works with the patient and their family to support the child/young persons’ mental health and wellbeing, children, young people and their parents or carers can call CAMHS directly.

 

To contact CAMHS:

 

Warrington CAMHS team

Tel: 01925 575 904 between 9am and 5pm, from Monday to Friday; out of hours, contact the CAMHS Response Team every day until 9pm, on 01744 627 618.

Address: The Alders, Birch Avenue, Warrington.

If you require immediate medical attention after 9pm, please visit Warrington A/E department.

 

Halton CAMHS team

Tel: 01928 568 162 (9am-5pm, Mon-Fri)
Address: Thorn Road Clinic, Thorn Road, Runcorn, WA7 5HQ

out of hours, contact the CAMHS Response Team every day until 9pm, on 01744 627 618.


If you require immediate medical attention after 9pm, please visit Warrington A/E department where you will be able to access the CAMHS Response Team up to midnight. 

 

From 14/4/20 a  New 24/7 crisis line to support people’s mental health service will be available

The Nightingale Building (formerly known as Halton Hospital)