Runcorn Urgent Care Centre - Revised opening hours from 30 March 2020

The urgent care centre provides care for illness as well as injury and preventing local people from needing to travel to A&E.
Change my appointment

Appointment Form

If you have been given an outpatient appointment at the hospitals and are unable to attend for whatever reason you can use the form below.

It is really important that you let us know of any changes as soon as possible. This means we can offer the original appointment to another patient.

Please complete the form below with your contact details and as much information as possible. You can find most of the information we need on your appointment letter.

If you have any problems using this form, please call the number on your appointment letter and we will do our best to help you. You will receive a response from us so you know it has been received and actioned.

If you wish to change the date and time of your appointment you, you can click the re-book option and state any dates that are not suitable for you, or you can contact us using the number on your appointment letter.

Our services

The centre brings a range of benefits to patients including a single point of access to urgent care services, reducing the need for some patients to travel to A&E.

There is also a range of diagnostic facilities including an x-ray department with extended opening hours and short-term observation bays - again so patients do not need to travel to a hospital for these services.  

The centre is kite marked by North West Ambulance service, which means that if you call an ambulance but your condition is not life threatening, you may be taken to the UCC for treatment rather than to a local Accident and Emergency department.

On arrival you will be initially assessed to prioritise the urgency of your care.  You will be seen by a Doctor or Clinical Nurse Practitioner to complete your care.

Some people will be monitored in the observation bays before deciding on an appropriate care plan. This may, for example, involve treatment with intravenous (through a vein) medication prescribed in the centre and further tests, also whilst in the centre.

Referral information

Who can access the service? - Anyone can use this service, no appointment is needed.

What? - Any illness that needs urgent attention, injury or fractures.

Who's in the team?

The Urgent Care Centre is staffed by a team ofUCC.jpg highly trained nurses with support from doctors and GPs.

Opening times

Runcorn Urgent Care Centre – COVID-19

Due to the ongoing COVID-19 (Coronavirus) pandemic we are concentrating our clinicians’ skills and availability at Runcorn Urgent Care Centre into opening hours of 8am to 9pm, 7-days week with effect from Monday 30th March 2020.  

  • You can be seen at the Urgent Care Centre for a wide range of minor illnesses and injuries
  • Your GP is still the best person to see you if you are living with a long-term condition.
  • Widnes Urgent Care Centre remains open 7am – 10pm, 7-days week until 1st May 2020
  • If you believe you have symptoms of Covid-19 (a new dry, persistent cough and/or high temperature) please do not come to the Urgent Care Centre, hospital, your GP or contact NHS111 unless you become poorly. All the information that you need is available on the Government website at
  • Everyone should follow the expert national guidance on social distancing and self-isolation, staying at home wherever possible, to help limit the spread of coronavirus, protect the most vulnerable people in our communities and our NHS.
Contact information

Main Contact Information

Entrance 2 
Halton General Hospital 
Hospital Way

01928 714567

Urgent Care in Widnes

There is also a NHS Widnes Urgent Care Centre open 7am to 10pm - located at:

Widnes Healthcare Resource Centre
Caldwell Road
Widnes WA8 7GD
What are the waiting times?

As with all emergency departments, patients are seen in a priority manner. The more urgent the condition is, the faster you are seen.

We aim to initially assess more than 95% of our patients in less than 15 minutes and aim to provide treatment and a decision on your care within a maximum of four hours from your arrival.

Some patients are offered treatment and further monitoring in the unit.

When to use an Urgent Care Centre?
When to use A&E and Urgent Care Centre:
  • Accident and Emergency department -A&E and ambulance services are for life-threatening conditions only.
  • Urgent Care Centre -They provide treatment for urgent illness and injury for adults and children from 7am to 10pm every day of the year (View below what conditions can be treated here)
There are a range of other treatment options available to you and your family:

The options are:

  • Your GP is your first point of contact for non-emergency illnesses which you can’t treat yourself, and practices can offer same day appointments if necessary.
  • When the surgery is closed, you can still see a local GP with the GP out-of-hours service - just call 111 and you will be transferred to an adviser.
  • Your local pharmacy can offer free, confidential advice on a range of health issues and you don’t need an appointment.
  • Unwell? Unsure? Confused? If you feel unwell but it’s not an emergency NHS 111 provide expert health advice and information 24 hours a day, 365 days a year

What conditions can be treated at the Urgent Care Centre?

Dependant on the severity of your condition, the Urgent Care Centre can treat a wide variety of problems including but not limited to:

  • cuts and grazes
  • sprains and strains
  • broken bones (fractures)
  • bites and stings
  • infected wounds
  • minor head injuries
  • eye problems, such as minor eye infections, scratches or something that is stuck in your eye.
  • Low severity chest pain
  • Respiratory problems like asthma
  • Abdominal pain
  • Fever
  • Rashes
  • Water infections
  • Diarrhoea and vomiting
  • Any new or exacerbation of a long term health problem that needs urgent attention

Once assessed you will receive treatment or, if deemed appropriate, be referred to another service.

Services for children

NHS Runcorn Urgent Care Centre has specialist paediatric nurses who have expertise in treating Children along with special paediatric observation suites. 

There is also a Doctor on staff who is able to treat paediatric illnesses and injuries as appropriate. 


If you require an x-ray during your visit to the UCC, you can now receive this directly from the centre.  X-ray is open from 8am – 10pm, Seven days a week.

What conditions cannot be treated at the centre?

Conditions that Urgent Care Centres cannot treat include:

  • Routine pregnancy care
  • gynaecological problems
  • drug overdose
  • alcohol related problems
  • mental health problems
  • health conditions that would normally be treated by your GP or hospital.

Halton General Hospital