If you have been given an outpatient appointment at the hospitals and are unable to attend for whatever reason you can use the form below.
It is really important that you let us know of any changes as soon as possible. This means we can offer the original appointment to another patient.
Please complete the form below with your contact details and as much information as possible. You can find most of the information we need on your appointment letter.
If you have any problems using this form, please call the number on your appointment letter and we will do our best to help you. You will receive a response from us so you know it has been received and actioned.
If you wish to change the date and time of your appointment you, you can click the re-book option and state any dates that are not suitable for you, or you can contact us using the number on your appointment letter.
We always aim to make discharge safe and as easy as possible. This page provides information on what to expect at discharge and where to seek further information if you need it.
It also provides information on services that the Red Cross offer around discharge.
When you are discharged from hospital you will receive information from different health professionals regarding:
Wherever possible we will aim to discharge you from hospital in a timely manner. Late discharges from our wards may occur, however, for a number of reasons; it might be you are waiting for a final review from a senior doctor; you may be waiting for transport; you may be waiting for medications. We will endeavour to expedite your discharge as quickly as possible but if you are discharged from hospital late into the evening, this will be discussed with you and should only occur if it is safe to do so.
If you are in one of our assessment units such as Accident and Emergency and the Clinical Decisions Unit or the assessment area of the Acute Medical Unit, you may be discharged during the night once assessment and monitoring, or a review by a doctor, shows you are able to return home and do not need to be admitted to the main hospital wards. As always we will only discharge you if it is safe to do so.
The hospital works with the North West Ambulance Service (NWAS) to provide patient transport services for patients who are eligible for those services. However, we are unable to provide transport for all patients when being discharged from hospital.Wherever possible we would ask that relatives and friends come and collect you and take you home. There will be times when this is not possible and we do understand and want to help at these times.
Out of hours, when ambulances are needed to take patients who have been in A&E or an assessment unit, please be aware that you could be waiting for the ambulance to take you home for some time as we depend on the emergency ambulance service at these times. We work closely with NWAS to do this as quickly as possible, but we cannot book a definite set time for out of hours ambulance transport due to other unpredictable pressures on ambulances.
Discharge Suite - Information leaflet for patients - Click here to view.
Patients will, where possible, leave Warrington Hospital via our Discharge Suite, a comfortable, supported environment for patients to commence their onward journey home or to their next care setting.
The Discharge Suite is adjacent to the new Frailty Assessment Unit in Appleton Wing and has easy access for vehicle to pick-up (20min wait only, otherwise please use car park 1)
As soon as patients are identified as being able to be discharged they are booked into the suite and, if mobile, are able to enjoy the seated area with all the trimmings including Wifi, TV, hot and cold drinks, sandwiches; books magazines and games. There they can await transport, collection by family/carers or friends and their take-home medications.
The Suite has a dedicated clinical team and is equipped with thirteen comfortable chairs, six recliners and seven high backs. There are four bed/trolley bays for patients whose acute care is complete but may require further supported care in intermediate care or the community.
The Suite is open 7-days per week from 8am-9pm weekdays and 10am-7pm at weekends.
When you are discharged, please make sure you have all your belongings with you and you have your medications. Please ask a member of staff if you are unsure about anything prior to your discharge. We will be happy to help you.
If you find you have any questions after you leave hospital you can:
The British Red Cross have services based at Warrington and Halton Hospitals and give practical help to people in the first few weeks after discharge from hospital or after an illness. Staff and volunteers visit people in their own homes to help them regain their confidence and get back to normal life. Support they can provide can range form help with shopping, collecting prescriptions, safe and well checks and much more.
They can also offer support to carers who may need a few hours break.
If you want to contact the Warrington team you can call directly on 01925 662688 - Monday to Friday office hours.
You can also email dtarpey@redcross.org.uk
If you want to contact the Halton team you can call directly on 0151 424 7873
You can also email JoanCarter@redcross.org.uk
