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Frequently Asked Questions and their answers

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Appointment Form

If you have been given an outpatient appointment at the hospitals and are unable to attend for whatever reason you can use the form below.

It is really important that you let us know of any changes as soon as possible. This means we can offer the original appointment to another patient.

Please complete the form below with your contact details and as much information as possible. You can find most of the information we need on your appointment letter.

If you have any problems using this form, please call the number on your appointment letter and we will do our best to help you. You will receive a response from us so you know it has been received and actioned.

If you wish to change the date and time of your appointment you, you can click the re-book option and state any dates that are not suitable for you, or you can contact us using the number on your appointment letter.

Here is a list of the most common questions people ask us and the answers to help you.

How do I contact the hospital by phone?

Our Switchboard number is 01925 635911

Details of ward telephone numbers are available here


How do I contact a hospital service?

Visit https://whh.nhs.uk/services


How do I check or change/cancel my appointment?

Our appointments line is open Monday-Friday, 9:00am-5:00pm 01925 662003

You can change or cancel your appointment online here


How do I book a blood test?

Please call 01925 6620111 Monday to Friday 9am to 4.50pm


How do I find out about hospital visiting times?

Visit Visiting and facilities here.


How do I get to your hospitals in Warrington and Halton?

Getting here, maps and transport can be found here. 


Do I have to pay for car parking when I attend a hospital appointment?

Details of our car parking charges and parking concessions (as at 1st April 2021) are available here:

Getting to Warrington Hospital 

Getting to the Nightingale Building (formerly Halton Hospital) 


I am pregnant, how do I get a referral to maternity services/midwives?

Use this link to self-refer here.


I need to speak to a midwife, how do I contact them?

Warrington patients – 01925 662092 (Community Midwives)
Out of Areas – 01925 662260 (Antenatal Clinic)
Visit our maternity web pages for information and advice:
Maternity Services :: Warrington and Halton Hospitals NHS Trust (whh.nhs.uk)


How do I get a copy of my medical records?

Visit here.


Where do I go if I need help and advice about my care at your hospitals or to access one of the services?

You can contact our PALS team on– 01925 275512 during normal working hours.


How do I provide feedback on my care experience?

https://whh.nhs.uk/patients-and-visitors/feedback-advice-concerns-and-complaints/pals-advice-and-support


What do I do if I have a complaint?

Formal complaints or information relating to claims should be submitted to whh.complaints@nhs.net


How do I apply for work experience or placements?

https://whh.nhs.uk/workwhh/TrainatWHH/work-experience-whh


Where do you I find your job vacancies?

Visit here.


How do I contact your HR department?

whh.hr.generalenquiries@nhs.net


How do I follow up on my recruitment progress?

whh.hrrecruit@nhs.net


How do I submit a Freedom of Information Request?

Please email: WHH.FOI@nhs.net 


How do I submit a media enquiry?

Please email: WHH.Communications@nhs.net 


How do I contact your accounts department or chase invoices?

Please email whh.accounts.payable@nhs.net 


How do I contact your procurement team?  

whh.enquiries.procurement.team@nhs.net


How do I donate to Warrington and Halton Hospitals’ Charity?

Telephone: 01925 662666
General enquiries: whh.charity@nhs.net
Charity Fundraising Manager: helen.higginson1@nhs.net
Facebook: WHHCharity
Twitter: @WHHCharity
LinkedIn: Warrington & Halton Hospitals Charity
Website: Telephone: 01925 662666
General enquiries: whh.charity@nhs.net
Charity Fundraising Manager: helen.higginson1@nhs.net
Facebook: WHHCharity
Twitter: @WHHCharity
LinkedIn: Warrington & Halton Hospitals Charity
Visit www.charity.org.uk