Help us to Help YOU

What are your options, when your not feeling well?
Change my appointment

Appointment Form

If you have been given an outpatient appointment at the hospitals and are unable to attend for whatever reason you can use the form below.

It is really important that you let us know of any changes as soon as possible. This means we can offer the original appointment to another patient.

Please complete the form below with your contact details and as much information as possible. You can find most of the information we need on your appointment letter.

If you have any problems using this form, please call the number on your appointment letter and we will do our best to help you. You will receive a response from us so you know it has been received and actioned.

If you wish to change the date and time of your appointment you, you can click the re-book option and state any dates that are not suitable for you, or you can contact us using the number on your appointment letter.

Coronavirus (COVID-19)

Get the latest NHS information and advice about coronavirus (COVID-19).

Click here.

Flu and the vaccination

Are you 65 and over? Flu can be serious and lead to hospitalisation. Ensure you have your flu jab. For more information click here.

You can often treat the flu without seeing a GP and should begin to feel better in about a week.

Check if you have flu by clicking here.

Check your medicine cabinet


Ask your pharmacist what medicines should be in your cabinet to help get you and your family through the winter season.

Many over-the-counter medicines (including paracetamol and ibuprofen) are available to relieve symptoms of common winter ailments, such as colds, sore throat, cough, sinusitis or painful middle ear infection (earache). So talk to your pharmacist for advice on getting the relief you need.

To manage winter illness symptoms at home:

  • Rest 
  • Drink plenty of fluids
  • Have at least one hot meal a day to keep your energy levels up
  • Use over-the-counter medications to help give relief.

How well-stocked is your medicine cabinet?

Ensure you have a well-stocked medicine cabinet and first aid kit to help treat a range of minor illnesses and injuries.

By keeping a selection of essential medications at home you can treat common conditions in a timely manner and avoid unnecessary trips to see your GP.

Our useful checklist of what to include in a well-stocked medicine cabinet includes:

  • Pain killers for minor aches and pains such as paracetamol and ibuprofen
  • Antihistamines for dealing with allergies, insect bites and hay fever
  • Oral rehydration salts for fever, diarrhoea and vomiting
  • Anti-diarrhoea tablets
  • Indigestion remedies for stomach ache and heartburn
  • Suncream
  • Tweezers
  • Eye wash with eye bath
  • A first aid kit containing bandages, plasters, a digital thermometer, antiseptic to clean cuts before they're dressed, sterile dressings (for larger injuries to prevent infection until treatment can be given by a health professional) and medical tape (to secure dressings or to tape an injured finger).

Please remember medicines should always be kept well out of the reach of children.


Before you make an appointment to see your GP, consider the alternatives.

The pharmacist behind the counter at your local chemist may be able to give you the help you need, so you won't have to spend time waiting for an appointment.

Pharmacists are highly trained health professionals, and may offer a wider range of health services than you might think.

Pharmacists can help with:

  • Mild skin conditions, such as acne and eczema
  • Coughs and colds, including nasal congestion and sore throats
  • Minor cuts and bruises
  • Constipation and haemorrhoids (piles)
  • Hayfever and allergies
  • Aches and pains, such as headaches, earache and backache
  • Indigestion,
  • diarrhoea and threadworms
  • Period pain and thrush Warts,
  • verrucas,
  • mouth ulcers and cold sores
  • Athletes foot
  • Nappy rash and teething
  • Some pharmacies can provide truss fittings, stoma products and incontinence supplies
  • Emergency contraception (the morning-after pill)
  • Needle and syringe exchange services
  • Pregnancy tests. Most pharmacies can provide pregnancy test kits, and some have a private area where you can use the kit
  • NHS stop-smoking courses

Find a Warrington, Widnes or Halton Pharmacy - click here.

Your GP

Your GP practice is a lot more than just your GP. Did you know that you can access a wide range of services?

For example, Practice Nurses work in GP practices and they may be better suited to your needs than a GP; getting an appointment may be easier too.

Practice Nurses can:

  • treat small injuries
  • health screening family planning
  • vaccinations programmes
  • Health promotion such as smoking cessation

GP practice appointments If you want to see a doctor, you'll usually need to make an appointment. Your surgery should be able to offer you an appointment to see a GP or other healthcare professional quickly if necessary. However, if it is more convenient, you should be able to book appointments in advance, under the extended access programme. Please ask at your practice for more information on this. Familiarise yourself with your GP surgery’s appointment system, and try to plan in advance if you can. For routine appointments you may be able to book online, so check on the practice website or with the receptionist.

Find a Warrington GP - click here.

Find a Halton GP - click here.

Warrington residents

Extended access appointments

Pre-bookable evening and weekend appointments with a local GP are available from 6pm-8pm Monday-Friday, 8am-4pm Saturdays and Sundays 10-2pm at Bath Street Health and Wellbeing Centre. Easily accessible, the Health and Wellbeing Centre is in the town centre and has links to public transport on the town’s main bus routes.

To access an out of hours’ appointment or to sign up for GP online access please call your own GP who will arrange the appointment for you. Please be aware that you will need to consent to share your medical record with the service.

GP out of hours service

The out of hours GP service is open Monday to Friday 6.30pm - 8am and weekends and public holidays 24 hours a day. The emergency GP out of hours service in Warrington provides urgent healthcare services for patients who feel their illness cannot wait until their GP surgery re-opens. To access, please call NHS 111.

Where are Out of Hours and Extended Access appointments held?

Bath Street Health and Wellbeing Centre, Legh Street, Warrington, WA1 1UG

Halton residents

Need a routine appointment after 6.30pm midweek or at the weekend? You can now use GP EXTRA


Make sure you get your prescription medicines before your pharmacy or GP practice closes for Christmas.

You can also order your repeat prescriptions online. To sign up to GP online services ask at your practice or to find out more visit:

And, if you’ve been prescribed antibiotics or any other medication, make sure you take them as directed .

NHS 111

You can contact NHS 111 on phone or online when you need medical help fast but it’s not a 999 emergency. NHS 111 is a fast and easy way to get the right help, whatever the time. NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

When should you use it?

You should use the NHS 111 service if you urgently need medical help or advice but it is not a life threatening situation. For less urgent health needs, you should contact your local pharmacist in the first instance.

NHS 111 can also book time slots at urgent care centres and emergency departments if required. 

How does it work?

The NHS 111 service is staffed by a team of fully trained advisors, supported by experienced nurses, who will ask you questions to assess your symptoms. They will then give you the healthcare advice you need or direct you straightaway to the local service that can help you best.

Visit for more information about NHS 111.

You can also get advice online at NHS 111, find out more here.

Urgent Care Treatment Centre - Halton

Urgent treatment centres are a facility you can go to if you need urgent medical attention, but it's not a life-threatening situation. They're equipped to diagnose and treat many of the most common ailments people go to A&E for.

You may be referred to an urgent treatment centre by a GP or NHS 111 who can book time slots to attend at the centre.

You can also just turn up and walk in. Conditions that can be treated at an urgent treatment centre include:

  • sprains and strains
  • suspected broken limbs
  • minor head injuries
  • cuts and grazes
  • bites and stings
  • minor scalds and burns
  • ear and throat infections
  • skin infections and rashes eye problems
  • coughs and colds
  • feverish illness in adults
  • feverish illness in children
  • abdominal pain
  • vomiting and diarrhoea
  • emergency contraception

Our closest Urgent Care Centre is based at Halton Hospital in Entrance 2, Halton General Hospital, Hospital Way, Runcorn, Cheshire, WA7 2DA

For more information on how the Urgent Care Centre can help you click here.

Winter Illlnesses

Colds – to ease the symptoms of a cold, drink plenty of fluids and try to rest. Steam inhalation and vapour rubs can also help. Prevent colds from spreading by washing your hands thoroughly, cleaning surfaces regularly and always sneeze and cough into tissues, throwing them away after use. Find out more about treating colds

Sore throats – a sore throat is almost always caused by a viral infection, such as a cold. Try not to eat or drink anything that’s too hot, as this could further irritate your throat; cool or warm drinks and cool, soft foods should go down easier. Find out more about treating sore throats

Asthma – a range of weather-related triggers can set off asthma symptoms, including cold air. Covering your nose and mouth with a warm scarf when you’re out can help.Find out more about treating asthma

Norovirus – this is also known as the winter vomiting bug, although it can cause diarrhoea too. The main thing to do to is drink plenty of water to avoid dehydration. You can also take paracetamol for any aches, pains or fever. Find out more about treating norovirus.

Flu – if you’re 65 or over, have a long-term health condition such as diabetes or kidney disease, flu can be life-threatening, so it’s important to seek help early. However, if you’re generally fit and healthy, the best treatment is to rest, stay warm and drink plenty of water. Find out more about treating flu.


A&E departments are for life-threatening emergencies. But if you’re not sure whether it is an emergency, call 111 first.To find out more about Accident and Emergency at Warrington Hospital click here.