Mersey Gateway traffic in Halton

The new Mersey Gateway bridge is now open and tolls are active.

Change my appointment

Appointment Form

If you have been given an outpatient appointment at the hospitals and are unable to attend for whatever reason you can use the form below.

It is really important that you let us know of any changes as soon as possible. This means we can offer the original appointment to another patient.

Please complete the form below with your contact details and as much information as possible. You can find most of the information we need on your appointment letter.

If you have any problems using this form, please call the number on your appointment letter and we will do our best to help you. You will receive a response from us so you know it has been received and actioned.

If you wish to change the date and time of your appointment you, you can click the re-book option and state any dates that are not suitable for you, or you can contact us using the number on your appointment letter.

Mersey Gateway Bridge, or ‘the new bridge’, is now active, so if you cross the bridge between Runcorn and Widnes, make sure you have paid the toll.

You’ll have to pay a toll to cross the bridge, but it’s different to the tunnels – you won’t be able to slow down and put your money in the bucket – which will mean quicker, easier and more reliable journeys.

Merseyflow is the tolling brand – they’ll be using special stickers and number plate technology to tell who has crossed the bridge, so you either have to register in advance or get in touch with them to pay before midnight the day after you cross

Registering in advance is the cheapest and simplest way to pay to cross the Mersey Gateway Bridge and save up to 10% on the cost of every journey. Eligible Halton residents can save even more by registering – you pay an annual fee of just £10 and there is no further charge for an unlimited number of personal crossings for a whole year. Blue Badge holders can do the same for a £5 fee.

How do we find out more?

There’s loads more information at and you can register online – it’s really easy.

There’s a call centre – call 01928 878 878 if you need to chat to them and a walk-in centre in Runcorn where you can register and pay.

Read how You can pay here.

  • online at hours a day, 7 days a week)
  • by phone on 01928 878 878 (available 8am-8pm Monday-Friday and 9am-6pm Saturday, Sunday and Bank holidays)
  • at Merseyflow’s walk-in centre at Howard Court, Manor Park, Runcorn, WA7 1SJ between 8am-8pm Monday-Friday and 9am-6pm Saturday, Sunday and Bank Holidays. These hours will change to 9.00am-7.00pm Monday- Friday (weekends and bank holidays will remain as 9.00am-6.00pm) commencing 3rdApril 2018.
  • at one of 10,000 Payzone outlets across the UK, to find your nearest location click:

You can also pay for a journey you have already made by using our automated 24/7 payment system on 01928 878 878. You will need to give your vehicle registration details when you pay.

If you drive a car or small van, the unregistered toll rate is £2 per one-way trip, so to reduce costs, it’s well worth registering today at And remember, if you don’t pay, you’ll get fined.