Accessing your hospitals and the NHS COVID-19 app information

Change my appointment

Appointment Form

If you have been given an outpatient appointment at the hospitals and are unable to attend for whatever reason you can use the form below.

It is really important that you let us know of any changes as soon as possible. This means we can offer the original appointment to another patient.

Please complete the form below with your contact details and as much information as possible. You can find most of the information we need on your appointment letter.

If you have any problems using this form, please call the number on your appointment letter and we will do our best to help you. You will receive a response from us so you know it has been received and actioned.

If you wish to change the date and time of your appointment you, you can click the re-book option and state any dates that are not suitable for you, or you can contact us using the number on your appointment letter.

Warrington and Halton Teaching Hospitals NHS Foundation Trust continues to take all necessary precautions to protect patients and staff during the coronavirus (COVID-19) pandemic and with the current situation in the local Warrington area we want to reassure our patients and visitors that our hospitals are safe environments.

As we make arrangements to re-start services we are making changes to reduce the risk of spreading the virus by reducing access points to our hospitals – Warrington Hospital, Halton Hospital and Cheshire and Merseyside Treatment Centre. This will help us to support patients in obtaining face coverings on arrival at their appointments. The main entrances for all patients/visitors will be as follows at Warrington Hospital:

  • Entrance A – Main Entrance For access to all patients areas of the hospital – all wards, all appointments in the Main Outpatients (Appleton Wing), Radiology, Orthodontics/Maximo Facial
  • Entrance H – Croft Wing Entrance For access to Maternity, Gynaecology, Cardiac Catheter Suite, Croft Wing Wards and Burtonwood Wing

Other entry points remaining open are for access to particular services only:

  • Entrance B - Appleton Wing
  • Entrance E – Physiotherapy/Orthopaedic Department, Appleton Wing
  • Entrance F – for Pathology (samples drop off) and Burtonwood Wing
  • Entrance G – Antenatal Department, Croft Wing
  • Entrance I – Ophthalmology, Daresbury Wing
  • Entrance J – Kendrick Wing corridor – access to Cardio – Respiratory Department
  • Entrance K – Kendrick Wing for access to Breast Screening Department

Please note that all side entrances have been locked for staff access only. The site is locked down at 9.30pm by Security; access after this time is via Entrance D – Emergency Department and Entrance H – Croft Wing for Maternity via the door buzzer.

The emergency department entrance will remain open as usual for patients requiring emergency care.

The entrances and exits for all patients/visitors will be as follows at Halton Hospital:

  •  Entrance A – the Main Entrance (phase 1) For access to Occupational Therapy, Physiotherapy, Outpatients, Planned Investigations Unit, ECG department, B4, Operating Theatres, Endoscopy and Ultrasound
  • Entrance B – Urgent Care Entrance (phase 2) For access to Urgent Care Centre, Pharmacy, Cardiac Rehabilitation and Pre-operative Suite.

Please note that all side entrances have been locked for staff access only. CMTC will retain a single point main entrance.

Due to the pandemic we are operating restricted access to our hospitals as follows:

  • If you are a patient with an appointment at our hospitals, please ensure that you bring your appointment letter with you.
  • If you are a patient requiring emergency care or maternity services
  • For compassionate visitation (prior approved with ward via ward lead)
  • To provide mobility/carer support for a patient
  • To support someone with a mental health issue such as dementia, or a learning disability or autism, where not being present would cause the patient to be distressed
  • One parent to accompany a child patient.
  • If you are visiting in the above exceptional circumstances, please bring a face covering with you.

Please DO NOT enter the hospital:

  • If you are self- isolating at home with symptoms of COVID-19
  • If you have been positively tested for COVID-19 in the last 5 days
  • If you are awaiting for test results for COVID-19
  • If you have any of the following symptoms below not linked to your condition

Most common symptoms:

  • A high temperature
  • New, continuous cough
  • A loss or change to your sense of smell or taste


To support the COVID-19 response we are now providing QR codes at a number of locations in our hospitals to allow patients and any permitted visitors attending outpatient appointments to use the ‘check-in’ feature on the NHS COVID-19 app.

This feature is designed to slow the spread of the virus by providing vital information that would support contract tracers should users contract COVID-19. QR code posters will be displayed in our main clinic waiting areas and communal areas.

To scan the QR codes, users simply need to download the NHS COVID-19 app from either the App Store or Google Play. Find out more here:

Do not go to places like a GP surgery, pharmacy or hospital if you think you might have Coronavirus. Please stay at home. Use the 111 online coronavirus service if you have any of the symptoms by visiting