Warrington and Halton Hospitals

My volunteering story: Diane Taylor


Volunteers like Diane make a huge difference here at Warrington Hospital. Diane is coming up to her one year anniversary, having joined as an invaluable member of the team on the 8th August 2014.

Like many of you looking at the internet right now, Diane came across our advert on the trust website and decided to contact us.

“I haven’t looked back, I filled in the form and submitted, and I then got invited to interview and then went on the training day at Halton Hospital. The day was great, it was really informative and gave us the opportunity to ask questions on what was expected of us as volunteers here at the hospitals.”

Diane’s background is one of nursing assistant in care home settings, but she also has a job that many might find unusual, but one that she is passionate about “I am an embalmer in funeral homes across the North West. It is another role that I really enjoy.”

Diane’s first session as a volunteer was in the front line of Warrington Hospital, in Accident and Emergency preparing drinks and talking with some of the patients, who had attended alone.

“I remember sitting with an elderly lady, who had been brought in on her own and she was scared. I sat with her talking to her and reassuring her. She thanked me for being there. I felt honoured to have been able to reassure her and be company for her at a time when she was scared.

“I love volunteering in A&E as part of the buddying system, I can really see the positive impact that it has on our elderly patients. I also help with the dinners that get served in Clinical Decisions Unit and run errands to the pharmacy. I even enjoy making the beds that is through my choice; think it is part of my nursing assistant that comes out there!”

Diane volunteers 3 days a week from 9am – 4pm and is currently assisting in the PALS office taking phone calls, liaising with departments to change appointments for patients and chasing test results for patients waiting to hear.

If you are interested in becoming a volunteer, Diane has the following advice for you;

“My advice to anyone that might be interested in volunteering is go for it, just fill in an application form. You won’t regret it, it has given me so much confidence and I have met so many new people. I love talking to people, so this is perfect for me!

“I have made so many friends as well; I really look forward to coming in. I miss it when I’m not in.”

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