Leaving your feedback
Your feedback is really important to us.
Whether it is a thank you to a ward or department or an issue that you want to raise with us, there are several ways that you can leave us feedback on your experience at our hospitals. Feedback allows us to make improvements and share best practice.
Ways that you can leave feedback include the Friends and Family Test, the NHS Choices website and by emailing us directly. We'll tell you a bit about each service in this section.
The NHS friends and family test
If you've been a patient, would you recommend our hospital service to your friends and family? We want you to tell us the answer to this simple but vital question. The NHS friends and family test is an opportunity for you to provide feedback on the care and treatment you receive and for us to improve services.
It was introduced in 2013 and asks patients whether they would recommend hospital wards, A&E departments and maternity services to their friends and family if they needed similar care or treatment. This means every patient in these wards and departments is able to give feedback on the quality of the care they receive, giving us a better understanding of the needs of our patients and enabling improvements. All of the feedback is collected independently and reports are produced for each ward as well as the trust.
Taking part in the friends and family test
If you have been a patient and want to leave your feedback, it's simple - just click here or on the icon below to visit the friends and family feedback page for Warrington and Halton Hospitals. You'll be asked to choose which hospital site you have been a patient at (please note that the Cheshire and Merseyside Treatment Centre ward is logged under Halton General Hospital in the options).
The service is provided by a company called I Want Great Care. Responses are anonymous, but to leave your feedback online you will need to provide an email address so that a verification email can be sent to you. There are also friends and family postcards you can fill in on wards and clinics in the hospitals.
Results are published nationally each month and you can view them in our transparency section of the website here.
You can also leave feedback on the NHS Choices website. NHS Choices is a national website for the NHS that complements hospital websites like ours. It provides services profiles and also allows you to leave comments and a star rating on your experience in hospital.
You can view our pages and access the feedback service on NHS Choices here for:
NHS Choices also features a range of health news, advice on conditions and other useful information about your health and the NHS.
CQC share your experience form
You can also send feedback to the healthcare regulator the Care Quality Commission. The CQC also use feedback from NHS Choices, Patient Opinion and other sources.
General feedback you want us to pass on
General comments, thank yous and questions can be emailed to us at firstname.lastname@example.org They can also be passed on to any member of staff or addressed to the chief executive to the trust.
We would like to know what was good about your hospital stay as well as what could be improved and will pass on all feedback to the relevant ward or department. This helps us to improve the services that we provide.