Quality in focus

How we're focusing on quality

Our quality strategy focuses on three core components: delivering a safe organisation; a clinically effective organisation; and an excellent quality of experience for our patients.

Each year we identify a series of quality improvement priorities that are developed in partnership with our governors and other stakeholders. These are published, and reported on, in our quality account document.

What you'll see

Our quality improvement priorities are reviewed every year so for 2014-2015 they are:

• Complaints – To improve the percentage of complaints responded to within timescales agreed with the patient. To provide detailed reports on themes and lessons learned as a result of complaints.
• Falls – Establish a 10% reduction for falls resulting in moderate - catastrophic harm.
• Improvement in lowest performing indicators in the In-Patient Survey – develop plans to make improvements in areas where we fall below national average and have not demonstrated improvement in past two years
• Pressure ulcers – continue work on reducing pressure ulcers.
• Advancing Quality (AQ) Stroke and Pneumonia measures - Work streams to increase compliance with stroke and pneumonia measures to improve patient outcomes.