WHH responds to the CQC report
Mel Pickup, Chief Executive said:
“The Trust was inspected by the Care Quality Commission between 7 - 10th March 2017 and received the final inspection report on 15th November 2017. At Warrington Hospital Surgery, End of Life and Children and Young People services were rated as ‘Good’ and at Halton Hospitals Urgent Care Services and Surgery were rated as ‘Good’. Overall the Trust was rated ‘Good’ for Caring.
“The CQC highlighted areas of good practice including the development of the Paediatric Acute Response team, our direct access to electronic information held by GPs and community services, the innovative public engagement work for the urgent care centre with Widnes Vikings to promote the appropriate use of services and the Dementia-friendly environment on the Forget Me Not Unit.
“Although disappointed we weren’t able to demonstrate sufficient improvement since our last inspection to be rated ‘Good’ overall, we are pleased that the Chief Inspector did recognise the many improvements made since 2015 against a context of significant challenges for the NHS.
“In the nine months since our inspection we have already undertaken significant improvements based on the verbal feedback at time of inspection in March 2017. Our improvement journey towards ‘Good’ continues and our patients should be assured that their safe, quality care and experience remains our highest priority. We thank them for taking the time to share their views with us through the Friends and Family test where we consistently exceed 90% recommending WHH as a place to receive care and treatment.